KBT Posted January 11, 2016 Share Posted January 11, 2016 Hi! I have a big problem! Got some help setting up a new Prestashop and adding items in it. When everything was ready I decided to change my password and clicked the "Recover password" Now to the problem: No "reset-password"-mail has arrived and the old password dosen't work any longer This page: https://www.prestashop.com/forums/topic/305182-cant-access-back-office/ is telling me to access the site through FTP and find a file where the password is stored. But I can't find it. I really need some help... :-( Thank you... Link to comment Share on other sites More sharing options...
0 tuk66 Posted January 12, 2016 Share Posted January 12, 2016 Passwords are encrypted and stored in the ps_customer table (passwd field). Link to comment Share on other sites More sharing options...
0 KBT Posted January 13, 2016 Author Share Posted January 13, 2016 Passwords are encrypted and stored in the ps_customer table (passwd field). Hi! And where can i find it? Thank you Link to comment Share on other sites More sharing options...
0 tuk66 Posted January 14, 2016 Share Posted January 14, 2016 The table is in the database. Be beware! It is dangerous to do something in the database. You must know what you do. I could help you. Link to comment Share on other sites More sharing options...
0 KBT Posted January 14, 2016 Author Share Posted January 14, 2016 The table is in the database. Be beware! It is dangerous to do something in the database. You must know what you do. I could help you. Hi! But we use the Prestashop-cloud. Can I access the DB though FTP then? Link to comment Share on other sites More sharing options...
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KBT
Hi!
I have a big problem! Got some help setting up a new Prestashop and adding items in it.
When everything was ready I decided to change my password and clicked the "Recover password"
Now to the problem:
No "reset-password"-mail has arrived and the old password dosen't work any longer
This page: https://www.prestashop.com/forums/topic/305182-cant-access-back-office/ is telling me to access the site through FTP and find a file where the password is stored.
But I can't find it.
I really need some help... :-(
Thank you...
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