Categories Disappeared From Category Menu But In Monitoring-Menu Still There

[magicmike-0815]

Hi everybody!

 

I am quite new to Prestashop and until yesterday no problems.

But today suddenly many of my categories are gone from the category-menu (backend) and in my horizontal navigation menu.

 

Yesterday everything was still there and I had put my categories into the horizontal-nav-menu, nicely setup as a kind of "mega menu" with 2 small pics in there.

But today i only find the "main-category" in the horiz.nav.menu but all the subcategories are gone.

 

I thought it might be because these are empty categories, but yesterday they were empty as well and it worked like charm.

 

All my categories/subcategories are still visible in  "Monitoring"-tab..... but when i try to click edit, prestashop is loading forever and nothing happens

 

I tried to add products to my missing categories, but they are not visible and so i can not add.

 

Is there a way to get my categories back from "monitoring" to the category menu?

Why did this happen?

 

your help would be much appreciated

 

[NemoPS]

Can you check if they are still present in the database?

[Franz_xAlp]

I have the same problem.

In Database the category it's OK.

[gabdara]

If you can add some images of where you can see the categories and where you can't from Back Office.

[magicmike-0815]

Hi and thx for your attention

 

I added 3 screenshots.

 

1st: Here I can still see my categories. But as I try to edit them it loads very long and then I get a white screen (i added ascreeshot from the URL as well)

 

2nd: Here the categories used to be until today

 

3nd: In the Horiz.Nav element under "LEDVISION" used to be all my categories and the 2 pics i uploaded 150x150px as suggested....

 

I don't know if in my case the categories are still in the database.

How to check this?

 

Many thx in advance for looking at this!!

Edited January 8, 2016 by magicmike-0815 (see edit history)

[NemoPS]

For the white page, turn on dev mode as described in my signature, it might give us a clue

[magicmike-0815]

Hey Nemo1,

 

Thanks for this hint. Now I got the error msg

Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 1848 bytes) in D:\www\www737\presta\classes\db\DbPDO.php on line 132

 

I will try now to set the memory up but if you have additional suggestions, please let me know.

 

Thank you!!

Edited January 10, 2016 by magicmike-0815 (see edit history)

[magicmike-0815]

Hi everybody!

 

As I am on a share hoster I have now acces to php.ini

So I contacted my hoster and they ensured me that my memory is already set to 256MB....

What do you guys think?

Any idea?

they gave me a differerent solution to put the memory up to 512MB (max) but they also warned me I should be carefull with that.

It is a quite new installation with almost nothing in it..... really strange what do you guys recommend?

 

Help me please

[NemoPS]

If it's new, you have a few products/combinations and modules, yeah, it's strange.
How many categories do you have?