Product Edit Broke. Perpetually Spinning Product Save Button On Ps 1.6.1.3

[nbarnum]

I recently updated my PS from 1.6.1.1.  We had an issue where the product save button took about 45sec to finish spinning.  I tried a few methods to fix but nothing worked.  I ran the update to 1.6.1.3 on my test server with our website.  The button stopped spinning after only 5sec!  When I completed the update on our live server I tested the Product edit page and the load was about 10sec.  I then ran a few other tests and called it good and renabled caching.

 

The next time I logged in the save button spins perpetually.  It does not stop.  I've given the page minutes to load and they button still spins.  I turned off cache and cleared cache through the BO.  No change.  I cleared cache manually.  No change.

 

My server is Hostgator VPS running PHP/5.4.33

 

When I monitor the Network this is what I see could be the problem but I'm not sure what the fix is.

 

404 Error for:

/ajax-tab.php?ajaxProductManufacturers=1&ajax=1&token=88adf2289fb91bb2e542f4a2e1b837ad&controller=AdminProducts&action=productManufacturers&_=1451939389740

 

/index.php?controller=AdminProducts&token=88adf2289fb91bb2e542f4a2e1b837ad&id_product=20&action=Customization&updateproduct&ajax=1&rand=1451939391827&_=1451939389735

 

500 Error for:

/index.php?controller=AdminProducts&token=88adf2289fb91bb2e542f4a2e1b837ad&id_product=20&action=Images&updateproduct&ajax=1&rand=1451939391668&_=1451939389733

 

/index.php?controller=AdminProducts&token=88adf2289fb91bb2e542f4a2e1b837ad&id_product=20&action=VirtualProduct&updateproduct&ajax=1&rand=1451939391559&_=1451939389732

 

/index.php?controller=AdminProducts&token=88adf2289fb91bb2e542f4a2e1b837ad&id_product=20&action=Quantities&updateproduct&ajax=1&rand=1451939391472&_=1451939389731

 

/index.php?controller=AdminProducts&token=88adf2289fb91bb2e542f4a2e1b837ad&id_product=20&action=Combinations&updateproduct&ajax=1&rand=1451939391427&_=1451939389730

 

I also see 13 requests for plugin.min.js All have Status Code: 304 Not Modified

 

Edited January 11, 2016 by nbarnum (see edit history)

[Mr Rick]

Hi,

 

i would recommend reverting back the update and retry as it seems update was not successful.

[nbarnum]

Update:  Of the three computers we tried this on, one allows us to edit.  The button's spin for about 1min.

[nbarnum]

Update:  Roll back didn't fix the issue.  I since updated to 1.6.1.4. The same issue is happening.  I checked out my apache error logs and I saw something about ajax.php ending too soon.

[Patrick87]

Hi, i have the same problem since i have done the upgrade from 1.6.3 to 1.6.4

- i have no special errors in the log

- i tried to switch the php version nothing

[azerf29]

I have the same problem too on 1.6.1.4 and the same too with the previous version of PS with 1and1 hosting.

 

I use on MAMP on my OS X with the same PS 1.6.1.4 image and it works well ...

 

After modifying php.ini with this :

 

magic_quotes_gpc = off;

register_globals = off;

allow_url_fopen = on;

file_uploads = on;

memory_limit = 128M;

max_execution_time=300;

max_input_time=-1;

upload_max_filesize=25M;

post_max_size=20M;

max_input_vars=10000;

suhosin.get.max_vars = 10000;

suhosin.post.max_vars = 10000;

 

Nothing changes.

 

WTF!

[FreshBeans]

Any solution in the works? I have 1.6.1.4 and PHP5.5. Waited overnight and still spinning! No messages in any error logs.

[vinefreshtees]

Did you find a solution?

[azerf29]

This solve my problem :

 

Edit : your_backoffice_folder/themes/default/template/controllers/products/seo.tpl

At line 60 change : maxlength=160 or maxchar=160

By : maxlength=255 or maxchar=255

 

That work for me, host by 1and1.

 

The source of this solution:

 

http://www.modules-shop.com/bug-prestashop-1-6-1-2-impossible-denregistrer-une-fiche-produit/

[El Patron]

Check you Apache error log for:

 

ModSecurity: Output filter: Error while forwarding response data (103): Software caused connection abort [hostname "a_domain_name"] [uri "/you_admin_folder/index.php"] [unique_id "WAOEr38AAAEAADQ-EZQAAAAB"]

 

I have issue after product save of 1) spinning save buttons and 2) pop up saying all tabs could not be loaded.

 

 

 

So ALWAYS check your error log from hosting.  Note: mod_security errors will not be displayed  to your website page when PrestaShop debug mode enabled,  they are hidden by server and will  not be displayed on your website.

[prestatent]

PS 1.6.1.1

 

I've got the same issue. Is this a bug and is there a fix for it?

 

I'm getting this locally and on our server.

 

Have checked Apache logs and tried the seo.tpl fix aboe but no joy.

 

Anyone from Prestashop to help out with this would be appreciated.

Thanks