kerintis Posted January 3, 2016 Share Posted January 3, 2016 Error occurred: Please try to contact the merchant: <b>PayPal response:</b> TIMESTAMP -> 2016-01-03T18:49:24Z L_ERRORCODE0 -> 10736 L_SHORTMESSAGE0 -> Shipping Address Invalid City State Postal Code L_LONGMESSAGE0 -> A match of the Shipping Address City, State, and Postal Code failed. L_SEVERITYCODE0 -> Error Shipping address is correct. Which address paypal trying to match here Sandbox mode, prestashop 1.6.1.3, Link to comment Share on other sites More sharing options...
tuk66 Posted January 4, 2016 Share Posted January 4, 2016 Shipping address is correct. For PayPal, it doesn't. Can you share the whole address? Link to comment Share on other sites More sharing options...
vekia Posted January 4, 2016 Share Posted January 4, 2016 Error occurred: Please try to contact the merchant: <b>PayPal response:</b> TIMESTAMP -> 2016-01-03T18:49:24Z L_ERRORCODE0 -> 10736 L_SHORTMESSAGE0 -> Shipping Address Invalid City State Postal Code L_LONGMESSAGE0 -> A match of the Shipping Address City, State, and Postal Code failed. L_SEVERITYCODE0 -> Error Shipping address is correct. Which address paypal trying to match here Sandbox mode, prestashop 1.6.1.3, no matter what address you will try to use during checkout? or it is related only to selected addresses? Link to comment Share on other sites More sharing options...
kerintis Posted January 4, 2016 Author Share Posted January 4, 2016 no matter what address you will try to use during checkout? or it is related only to selected addresses? For PayPal, it doesn't. Can you share the whole address? I have tried various addresses, Address in USA and EU, I have tried changing Lithuania to another country, got same results. As you can see, in developers it's set as USA, but I also tried changing to USA and matching shipping address, did same thing with EU with no avail. Link to comment Share on other sites More sharing options...
kerintis Posted January 4, 2016 Author Share Posted January 4, 2016 For PayPal, it doesn't. Can you share the whole address? shared above Link to comment Share on other sites More sharing options...
tuk66 Posted January 5, 2016 Share Posted January 5, 2016 I use the same settings as you except the Express Checkout option. Does appear the error when using the Express Checkout or during the normal order process as well? Link to comment Share on other sites More sharing options...
kerintis Posted January 19, 2016 Author Share Posted January 19, 2016 I use the same settings as you except the Express Checkout option. Does appear the error when using the Express Checkout or during the normal order process as well? Problem was due to address imo. I have made it live and made a small purchase from another paypal account in the same country. Everything is working fine now. Thank you for your input and time. Link to comment Share on other sites More sharing options...
Gestinet Posted February 8, 2016 Share Posted February 8, 2016 Problem was due to address imo. I have made it live and made a small purchase from another paypal account in the same country. Everything is working fine now. Thank you for your input and time. Hello, we are having the same problem with USA customers and we don't know how to solve this issues. A month ago we didn't have any of this problems but now all the USA and Canadian customers get the error "Shipping Address Invalid City State Postal Code". How did you solve this issue? Thanks in advance... Link to comment Share on other sites More sharing options...
Gestinet Posted February 24, 2016 Share Posted February 24, 2016 Nobody can help us with this? Since then we have the Paypal module disabled but some customers are complaining about it. Link to comment Share on other sites More sharing options...
kerintis Posted February 24, 2016 Author Share Posted February 24, 2016 Nobody can help us with this? Since then we have the Paypal module disabled but some customers are complaining about it. I was getting this error from testing mode only, when I have turned it live, it all went away. I think it's due to paypal restrictions on sending payment to other countries and you should contact paypal with the issue. There might be restrictions on your paypal. Which country are you from ? Some countries have 3rd party transaction extensions which can process paypal on their own platform. That can be another solution for you Link to comment Share on other sites More sharing options...
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