roxbey Posted January 1, 2016 Share Posted January 1, 2016 hi there i have just changed hosting companies and now when i configure the email settings under customers, customer service, i receive this error message. Retrying CRAM-MD5 authentication after LOGIN failed., Can not authenticate to IMAP server: [CLOSED] IMAP connection broken (authenticate) it was all working fine previously, and i have the email settings set up on both my outlook and iphone so i know that the info entered is correct. fasthosts (new hosting provider) have said - The error on the admin panel of the prestashop seems to do with the IMAP server settings which is using the MD5 authentication when it should be Password. I have checked somewhere else on your settings and cannot find it. I can only see the SMTP settings but not the IMAP settings. If you can locate the IMAP settings on your end, can you please provide a screenshot on it so I can check? i cant see any way to do this so any help would be much appreciated!! Link to comment Share on other sites More sharing options...
julioaze Posted March 8, 2016 Share Posted March 8, 2016 I have the same problem. Link to comment Share on other sites More sharing options...
khemia Posted May 13, 2020 Share Posted May 13, 2020 I have the same problem on PS 1.7.6.4 Did u find the solution? Link to comment Share on other sites More sharing options...
khemia Posted May 14, 2020 Share Posted May 14, 2020 try this setup. works for me : Link to comment Share on other sites More sharing options...
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