[Solved] Error: Property Order->Conversion_Rate Is Empty

[manu1987]

Hi everyone,

 

The following problem: Money transferred to PayPal but no order created in the backoffice and blank page.

 

Prestashop configuration:

 

- multistore feature enabled

- foreign currency on additional store (GBP instead of EUR)

- problem only occurs on the additional store, paypal module works fine on main store

 

Error message:

 

 

Fatal error: Uncaught exception 'PrestaShopException' with message 'Property Order->conversion_rate is empty' in .../public_html/classes/ObjectModel.php:846 Stack trace: #0 .../public_html/classes/ObjectModel.php(260): ObjectModelCore->validateFields() #1 .../public_html/classes/order/Order.php(284): ObjectModelCore->getFields() #2 .../public_html/classes/ObjectModel.php(464): OrderCore->getFields() #3 .../public_html/classes/order/Order.php(289): ObjectModelCore->add(true, true) #4 .../public_html/classes/PaymentModule.php(330): OrderCore->add() #5 .../public_html/modules/paypal/paypal.php(1510): PaymentModuleCore->validateOrder(466, 2, 0.8, 'PayPal', 'Payment accepte...', Array, 1, false, '12938f8c16aac4f...', Object(Shop)) #6 .../public_html/modules/paypal/express_checkout/payment.php(295): PayPal->validateOrder(466, 2, 0.8, 'PayPal', 'Payment accepte...', Array, 1, false, '12938f8c16aac4f...', Object(Shop)) #7 .../public in .../public_html/classes/ObjectModel.php on line 846

 

 

 

First I thought it is a similar problem like this:

https://www.prestashop.com/forums/topic/394227-property-order-payment-is-empty-fatal-error/

https://www.prestashop.com/forums/topic/430064-help-blank-page-shown-after-payment-on-paypal/

The solution for this is here (= do not write empty translations):

https://github.com/PrestaShop/PrestaShop/commit/9e27137fc1f1d57d4da9fc3fc1a63bba23c9a422

 

 

However, my problem is different as it refers to currency/conversion rates. Does anyone have a suggestion how I could fix my error? Again, the module works perfectly on the main store, only additional stores cause the problem.

 

 

Edited December 28, 2015 by manu1987 (see edit history)

[tuk66]

What is your PrestaShop as well as the PayPal module version?

[manu1987]

Prestashop 1.6.0.9 and module version 3.10.2 (newest version).

 

When I installed Prestashop it came with an older version of the PayPal module. This didn't work either so I installed the newest version of the module in hope it would fix the issue.

 

Based on the error message I also tried the following:

 

- check if ISO numbers and ISO codes are correct

- check if decimals are enabled for currencies

- check if module works if foreign currency is enabled for all shops rather than only a certain shop 

 

It never worked.

 

I appreciate any suggestions that could potentially solve the issue!

Edited December 28, 2015 by manu1987 (see edit history)

[manu1987]

I finally found the solution. For anyone with the same problem, go to backoffice > modules > payment - currency restrictions. Choose a certain shop, e.g. Shop1 from the drop down menu and tick under the PayPal module section the same currency as the Shop1 currency (as set under Localization > Currencies.

 

It is important that the currency for a certain shop under modules > payment - currency restrictions > (Shop1 / PayPal module) corresponds with the currency set under Localization > Currencies (Shop1). If currency in combination with certain shop does not correspond, the error occurs in combination with the PayPal module.

 

Summary:

Currency restriction - Shop1 is chosen - PayPal module - currency x has to be chosen from the radio button options

Localization / Currency - Shop 1 is chosen - currency x has to be chosen

 

I had currency y instead of x chosen from the radio button options

 

 

I mark this topic as solved and hope it will help someone in the future 

Edited December 28, 2015 by manu1987 (see edit history)