klimrod Posted December 20, 2015 Share Posted December 20, 2015 Hi, I've had a few customerss complain about not being able to pay, so I've tried it myself and it doesn't work for me either. Though I'm still getting orders to I guess some still get through. The error looks like this : b>PayPal response:</b> -> Making new connection to 'api-3t.paypal.com/nvp' Connect with CURL method successful <b>Sending this params:</b> Here all the usual parameters (auth key, address, product etc) Send with CURL method failed ! Error: connect() timed out! Connect failed with fsockopen method Anyone has any idea what's going on ? It's killing my sales quite badly so any help would be GREATLY appreciated. Thanks. Link to comment Share on other sites More sharing options...
El Patron Posted December 20, 2015 Share Posted December 20, 2015 this could be issue where PayPal is 'down'. They have had several incidents in the last few months. I would look at the date/timestamp and contact PayPal to see if they were having issues at this time. Link to comment Share on other sites More sharing options...
klimrod Posted December 20, 2015 Author Share Posted December 20, 2015 (edited) Thanks for the very fast answer. It actually seemed to have been going on for about 2 days, which is quite long. I have called Paypal and they told me everything is fine with them, and to see with my hosting. I'm talking with my hosting provider right now. The paypal module is the most recent one. My website is in https. Edited December 20, 2015 by klimrod (see edit history) Link to comment Share on other sites More sharing options...
El Patron Posted December 20, 2015 Share Posted December 20, 2015 talking to hosting provider is excellent idea...it may be worth digging around in the 'access' log which typically can be found from your hosting control panel. Let us know what you find out. Link to comment Share on other sites More sharing options...
klimrod Posted December 20, 2015 Author Share Posted December 20, 2015 Kinda like expected my hosting provider tells me it's either on prestashop or paypal's end... Link to comment Share on other sites More sharing options...
El Patron Posted December 20, 2015 Share Posted December 20, 2015 depending on level of hosting that is not uncommon response. Fully managed is IMHO worth every penny. did you find the access log? Link to comment Share on other sites More sharing options...
klimrod Posted December 20, 2015 Author Share Posted December 20, 2015 Proplan at Bluehost. Yes I've found it but I really have no clue how to read it, and I prefer to keep my shop's URL confidential (not helping, I know :/). Link to comment Share on other sites More sharing options...
El Patron Posted December 21, 2015 Share Posted December 21, 2015 yes, I understand...let us know if you make any progress.... Link to comment Share on other sites More sharing options...
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