kine Posted December 18, 2015 Share Posted December 18, 2015 (edited) Hello, Two days ago I buyed the module Pop Exit Retargeting onsite Popup (developed by Prestashop). This module doesn´t work and causes a big problem in my site, Front Office turns blank! And I lost many hours to repair my store and many hours without sales! There is no support for this module, it is shameful. If you want to report a problem for this module from addons prestashop, there is only one option: Go to the Forum. There is no possibility of write a ticket directly to the developer (prestashop). Do you think it is fair to pay for a module with no customer service?? I don´t want to write my problem in a public forum like I am doing now, I want prestashop solves the problem by a private method (like a ticket system). The chat supports is only to sell, they don´t help you if you have a problem. And finally I send an email directly to addons prestashop, and they ask me for BO and FTP access. I gave it, but they didn´t nothing! Their reply: You need to update the module. Ok, I did it, I updated the module, but it doesn´t work and my Front Office turns blank again!! I contacted them again two more times, but they didn´t reply me... So, I want my money back!!! Edited December 18, 2015 by kine (see edit history) Link to comment Share on other sites More sharing options...
El Patron Posted December 18, 2015 Share Posted December 18, 2015 Hi, gosh that is frustrating....and I hear your pain. please post your order number so PS community manager can help....and of course this is community and we can speak our mind/feelings without being censored. Link to comment Share on other sites More sharing options...
kine Posted December 18, 2015 Author Share Posted December 18, 2015 Thank you El Patron Order number: #392151 1 Link to comment Share on other sites More sharing options...
vargas Posted January 7, 2016 Share Posted January 7, 2016 I have bought this module yesterday but also do not work. It is installed here www.fullips.si Link to comment Share on other sites More sharing options...
vargas Posted January 7, 2016 Share Posted January 7, 2016 contact the support team directly and request a refund, they are not going to see your request here. I do not wont a refund. I want module to work! Link to comment Share on other sites More sharing options...
bellini13 Posted January 7, 2016 Share Posted January 7, 2016 contact the support team directly and request a refund, they are not going to see your request here. Link to comment Share on other sites More sharing options...
kine Posted January 7, 2016 Author Share Posted January 7, 2016 I hope you will be luckier than me. Prestashop support didn´t give me any solution. The module doesn´t work and prestashop do not refund me the money. I put a paypal claim. Link to comment Share on other sites More sharing options...
Sylvain CM Posted January 8, 2016 Share Posted January 8, 2016 Hi, Please first "Contact the team" for this particular module through the Addons website. You will get a response: you do not need to enter multiple times. If you want a refund, you need to go to https://addons.prestashop.com/en/contact-us and choose "I have a billing issue". Keep in mind that you won't have a respond in 15 minutes in either case, and please be patient. Regards, Link to comment Share on other sites More sharing options...
bellini13 Posted January 8, 2016 Share Posted January 8, 2016 Sylvain, your response confuses me, not because it is wrong or invalid direction to provide in normal circumstances, but because the poster has stated that they did exactly this.... multiple times since December 18th... the result is that the module did not work, and a refund was not granted. I would have expected a different response from you... 1 Link to comment Share on other sites More sharing options...
vargas Posted January 8, 2016 Share Posted January 8, 2016 Hi, Please first "Contact the team" for this particular module through the Addons website. You will get a response: you do not need to enter multiple times. If you want a refund, you need to go to https://addons.prestashop.com/en/contact-us and choose "I have a billing issue". Keep in mind that you won't have a respond in 15 minutes in either case, and please be patient. Regards, Hi, I have open the ticket & I am waiting.... I do not want a refund, I would like module to work. Link to comment Share on other sites More sharing options...
Sylvain CM Posted January 8, 2016 Share Posted January 8, 2016 Bellini : every case is different. I can't have a general answer. Link to comment Share on other sites More sharing options...
vargas Posted January 8, 2016 Share Posted January 8, 2016 The version PrestaShop™ 1.6.0.11 + I have also try in 1.6.1.3 The module is installed with no problems & errors. Set as described. But do not work. Just now I have received update for the module from Version 1.0.5 to Version 1.0.6 & have made update. Can anyone try if the module works www.fullips.si Link to comment Share on other sites More sharing options...
vargas Posted January 8, 2016 Share Posted January 8, 2016 The module is hooked ? Yes, it is. Link to comment Share on other sites More sharing options...
kine Posted January 8, 2016 Author Share Posted January 8, 2016 Hi, Please first "Contact the team" for this particular module through the Addons website. You will get a response: you do not need to enter multiple times. If you want a refund, you need to go to https://addons.prestashop.com/en/contact-us and choose "I have a billing issue". Keep in mind that you won't have a respond in 15 minutes in either case, and please be patient. Regards, Hello Sylvain, I am waiting for a solution of your team since 16th December (a month ago). Your customer service is bad, very bad. I would like that the module works, this is the reason I bought it. But your technical team were not interested in solving the problem. Their only solution was to ask me to update the module. And after that, the module does not work either. And after that, their only response was: "You have a problem with your prestashop. There is a javascript conflict that make the module not working." I asked them again to know what was the problem exactly, to try to find a solution. And there was no response. My freelance said to me that there isn´t a problem in my prestashop. My shop works perfectly with a lot of modules installed. The problem is that this module doesn´t work. I have to pay my freelance to check this issues, and he could repair this problem in the module. But I have to pay this fix. And why? I paid the module and I have the right that this module works correctly without paying any freelance. Because of these module I lost the sales of a day, many working hours, the price of the module, the price of my freelance. And I won a big displeasure. Like yoy say, if I choose "I have a billing issue", Addons website only shows the following button: "Go to the Forum". There isn´t any ticket support for the modules developed by prestashop. So, what can I do? To put open a paypal dispute. And this is that I did. Now, Paypal will decide. And I also decide not to buy more modules in Addons Prestashop. 1 Link to comment Share on other sites More sharing options...
bellini13 Posted January 8, 2016 Share Posted January 8, 2016 Bellini : every case is different. I can't have a general answer. I would argue that you DO have a general answer. I'm uncertain how your reply to this post was helpful to them at all 1 Link to comment Share on other sites More sharing options...
vargas Posted January 8, 2016 Share Posted January 8, 2016 Just received new update for the module from Version 1.0.6 to version 1.0.7 Still do not work, www.fullips.si Link to comment Share on other sites More sharing options...
vargas Posted January 11, 2016 Share Posted January 11, 2016 Sill nothing...., stil do not work.... I am waiting presta team support...... Link to comment Share on other sites More sharing options...
razaro Posted January 11, 2016 Share Posted January 11, 2016 You have error in that module Uncaught ReferenceError: any_popin is not defined front.js:29 That file is modules/popexit/views/js/front.js , so try for test to delete line if(any_popin == 0) { return; } to see if that changes anything. Link to comment Share on other sites More sharing options...
vargas Posted January 11, 2016 Share Posted January 11, 2016 You have error in that module That file is modules/popexit/views/js/front.js , so try for test to delete line if(any_popin == 0) { return; } to see if that changes anything. Have delete the line. Link to comment Share on other sites More sharing options...
razaro Posted January 11, 2016 Share Posted January 11, 2016 yeah it seams new error comes up Uncaught ReferenceError: data is not defined front.js:82 but I do not see from where that data is coming from. Link to comment Share on other sites More sharing options...
vargas Posted January 11, 2016 Share Posted January 11, 2016 yeah it seams new error comes up but I do not see from where that data is coming from. Have changed file back to original..., hope presta experts will fix... Link to comment Share on other sites More sharing options...
Guest Posted January 11, 2016 Share Posted January 11, 2016 Have changed file back to original..., hope presta experts will fix... Wait and see ! Link to comment Share on other sites More sharing options...
vargas Posted January 12, 2016 Share Posted January 12, 2016 Just updated module from version 1.0.7 to version 1.0.8 Still do not work ? www.fullips.si I have been also contacted by presta team, have gave them all the information they need to check. Till now I do not have bed experience, the modul is new and have to be updated to work... I am sure they will fix the problem with this modul. Link to comment Share on other sites More sharing options...
vargas Posted January 14, 2016 Share Posted January 14, 2016 Still waiting...., nothing new..... Link to comment Share on other sites More sharing options...
kine Posted January 15, 2016 Author Share Posted January 15, 2016 Hi Vargas, I think this is their usual way of proceeding. If there is some problem, they don´t waste their time to solve it... Link to comment Share on other sites More sharing options...
Sylvain CM Posted January 15, 2016 Share Posted January 15, 2016 I'm reaching again to our services, Regards, Link to comment Share on other sites More sharing options...
kine Posted January 17, 2016 Author Share Posted January 17, 2016 (edited) I replied your message, but your technical team hasn´t done anything yet. I'm tired of waiting for a solution, I don´t want to waste more time with you. Your customer service is horrible. Paypal will decide. Edited January 17, 2016 by kine (see edit history) Link to comment Share on other sites More sharing options...
vargas Posted January 18, 2016 Share Posted January 18, 2016 Hey Guys! It works!!!! Check - www.fullips.si The problem was really ridiculous When I set start date I set 1.1.2016 and when I saved there was start date 15.5.2016 Now I have set to 2015 and it works. --------------------------- Hello Bojan,I just tested and it works great.You configured the popup to start at May 1st 2016.Regards,ChristopherCustomer Service - PrestaShop Addons ---------------------------------- So, just check the start date after you confirm! Link to comment Share on other sites More sharing options...
vargas Posted January 18, 2016 Share Posted January 18, 2016 I replied your message, but your technical team hasn´t done anything yet. I'm tired of waiting for a solution, I don´t want to waste more time with you. Your customer service is horrible. Paypal will decide. Just check the start date The module works fine 1000% Link to comment Share on other sites More sharing options...
vargas Posted January 26, 2016 Share Posted January 26, 2016 What now ? No reply's ? Link to comment Share on other sites More sharing options...
Nuno2016 Posted January 27, 2016 Share Posted January 27, 2016 Hello guys, I installed today same module... unfortanety also having problems... version 1.0.9 My problem is more basic...during the configuration step 4 I got a error message 'please select valid dates'. The module itself filled in the dates automatically in the format 27.01.2016. I've tried also with paste and copy with 27/01/2016 and 27-01-2016...not working. Error message is persistant... Any ideas? Tkx Link to comment Share on other sites More sharing options...
vargas Posted January 28, 2016 Share Posted January 28, 2016 It works like this... Link to comment Share on other sites More sharing options...
xsk28 Posted February 8, 2016 Share Posted February 8, 2016 I'm having the same issue, I've sent like 4 emails reporting the same problem and I'm still waiting for an answer since 2 weeks ago. The module isn't working and the dates are correct. I'll do a paypal refund, because this is a shame. Link to comment Share on other sites More sharing options...
kine Posted February 10, 2016 Author Share Posted February 10, 2016 Paypal denied me the refund, I can´t believe it... Module doesn´t works, i wasted my money, my time and my patience. But don´t worry, PRESTASHOP, I won´t spend more money in your addons. I won´t recommend you to anyone, never. I think you will lost much more than the reparation or the refund of these module. Good luck partners, I hope you have more luck than me with these shame called Prestashop SA. Link to comment Share on other sites More sharing options...
vargas Posted February 10, 2016 Share Posted February 10, 2016 I had good experience with presta team. It took some time, 1 week, but they answered, and the module is working fine.... Link to comment Share on other sites More sharing options...
xsk28 Posted February 11, 2016 Share Posted February 11, 2016 Can't believe this is happening. I've sent 4 emails already explaining the same problem. None has replied or done anything to solve the problem. SHAME ON YOU PRESTASHOP TEAM! Link to comment Share on other sites More sharing options...
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