Major Issues Prestashop Cloud

[PrestaMeisterBart]

1

Edited April 19, 2017 by Bart Scheffers (see edit history)

[PrestaMeisterBart]

1

Edited April 19, 2017 by Bart Scheffers (see edit history)

[razaro]

Do you have some ticket left at cloud / support tab ?

 

Also try to contact https://www.prestashop.com/forums/user/799719-vincent-beudez/ 

or https://www.prestashop.com/forums/user/1117607-sylvain-dermy/

[PrestaMeisterBart]

1

Edited April 19, 2017 by Bart Scheffers (see edit history)

[razaro]

Well on same page 

https://www.prestashop.com/cloud/en/support?init=ask

you should see contact form so you can ask support team.

 

And Vincent and Sylvain you can contact by sending personal message from theirs profiles.

[PrestaMeisterBart]

1

Edited April 19, 2017 by Bart Scheffers (see edit history)

[PrestaMeisterBart]

Well on same page 

https://www.prestashop.com/cloud/en/support?init=ask

you should see contact form so you can ask support team.

 

And Vincent and Sylvain you can contact by sending personal message from theirs profiles.

nobody replies still cant access my back office, send emails, etc. its becoming so frustrating. any clues, anyone?

[eleazar]

Hi Bart,

As for the blank page when trying to access modules' list the following hints I gave in the German forum may be helpful for you:

https://www.prestashop.com/forums/topic/490956-wei%C3%9Fe-seite-oder-fehler-500-nach-modulupdate-europ%C3%A4ische-rechtssicherheit/

https://www.prestashop.com/forums/topic/489539-eu-advanced-compliance-modul-200/?p=2213096

[bellini13]

First, I would report them to consumer reports and better business bureaus (or your countries versions of those).  1) For selling you something that does not work, and 2) for making you pay to fix the first thing.

 

Second, I would dispute the charges with Paypal or your Credit card company (the SSL charge), usually gets merchants to respond.

 

Third, move away from Cloud hosting.