[Solved] Customer Service Setup: "imap Is Not Installed On This Server"

[lhalda]

I can't setup Customer Service, IMAP configuration fails to work. Once I save the config, a message "imap is not installed on this server" appears in a yellow bubble under the blue "The settings have been successfully updated." notification, and the same one whenever I click Run sync of course.

 

What should I install? Is it some Apache or PHP mod, or something else, or just a wrong configuration?

 

I'm running fresh install of PS 1.6.1.3 on Gentoo with Apache 2.4.16 and PHP 5.6.14, connecting over SSL. I can do any changes to the server, but don't know which ones

 

The IMAP account is a Google account in the eshop's domain; imap server is set to imap.gmail.com, user and pass correct for the account (including domain), port 993 and out of the options switches only /ssl is on.

 

Any help appreciated

Edited December 9, 2015 by lhalda (see edit history)

[lhalda]

OK, so it wants PHP to have imap extension installed. In Gentoo, you need to add 'imap' global USE flag in /etc/portage/make.conf and re-emerge php (plus restart your webserver of course).

 

After that I still couldn't connect to the google account with error "[ALERT] Please log in via your web browser: https://support.google.com/mail/acco" - for that I needed to set "Allow less secure apps: ON" in the end of https://myaccount.google.com/security?pli=1

 

Hope this helps others

Edited December 9, 2015 by lhalda (see edit history)

[Nick Fedchik]

Hello!

I have Ubuntu server behind the firewall where PS 1.6.1.4 installed.

No local smtp/imap server installed.

I set an E-Mail parameters as custom (for advanced users) to smtp.gmail.com and it works (test e-mail successfully delivered) - I can send e-mails from my server via Gmail mail relay.

 

Next I attempt to set up Customer Service to Google IMAP server (for my @gmail.com mailbox), I expect to receive all customer service e-mails from Gmail.

Access by IMAP option is turned on in my Gmail settings.

IMAP URL: imap.gmail.com

IMAP port: 993

IMAP user: [email protected]

IMAP password: ****

IMAP options (/ssl) : On

other options still off.

 

Then I click on "Run sync" and the message appear:

imap is not installed on this server

 

-------

 

SOLUTION:

Even you install php5-imap package, it shoudl be enabled by command

#php5enmod imap

then restart apache and click on "Run sync" again.

 

Source

http://askubuntu.com/questions/484921/php5-imap-on-ubunut-14-04-is-not-enabled

Edited March 1, 2016 by Nick Fedchik (see edit history)

[David Li]

On 3/1/2016 at 5:51 PM, Nick Fedchik said:

Hello!

I have Ubuntu server behind the firewall where PS 1.6.1.4 installed.

No local smtp/imap server installed.

I set an E-Mail parameters as custom (for advanced users) to smtp.gmail.com and it works (test e-mail successfully delivered) - I can send e-mails from my server via Gmail mail relay.

 

Next I attempt to set up Customer Service to Google IMAP server (for my @gmail.com mailbox), I expect to receive all customer service e-mails from Gmail.

Access by IMAP option is turned on in my Gmail settings.

IMAP URL: imap.gmail.com

IMAP port: 993

IMAP user: [email protected]

IMAP password: ****

IMAP options (/ssl) : On

other options still off.

 

Then I click on "Run sync" and the message appear:

imap is not installed on this server

 

-------

 

SOLUTION:

Even you install php5-imap package, it shoudl be enabled by command

#php5enmod imap

then restart apache and click on "Run sync" again.

 

Source

http://askubuntu.com/questions/484921/php5-imap-on-ubunut-14-04-is-not-enabled

How can I enabled by command? I have install it.