[SOLVED] Bank Wire Payment - 500 Internal Server Error

[valenlim]

Hi all, I would like ask the help for the issue I'm facing.

I hit 500 Internal Server Error, after the it shows me the total amount I have to pay by bank wire, the next page should be display the bank wire detail, but it fail.

Currently the my file permissions are:
modules:755
bankwire: 755
files inside bankwire folder: 644

Previously I set all to 777 but the Bank Wire method did not display at all.

Hope you all can help me. Thank you very much.

[Martin Velikov]

First I would advise you to verify all files and folders permissions are set to 755 (or 644). Permissions set to 777 will commonly result in Internal Server Error.

Another option is that you have a syntax error in your web site files.

In any case you should check the error log for your website instead of shooting in the dark. The error log should be provided by your host under your hosting control panel (you might want to check it with them). For example in cPanel you can find it under Error Log. The exact error message that lead to internal server error will show you the problem with the installation and it should not be hard to resolve it.

[valenlim]

First I would advise you to verify all files and folders permissions are set to 755 (or 644). Permissions set to 777 will commonly result in Internal Server Error.

Another option is that you have a syntax error in your web site files.

In any case you should check the error log for your website instead of shooting in the dark. The error log should be provided by your host under your hosting control panel (you might want to check it with them). For example in cPanel you can find it under Error Log. The exact error message that lead to internal server error will show you the problem with the installation and it should not be hard to resolve it.

Hi Martin,

I've checked the error, from order till check out, here is the error log, but I don't understand the log. Could you please help? Thank you!

[Wed Mar 24 16:07:43 2010] [error] [client 221.133.42.2] File does not exist: /home/valenlim/public_html/singabear.com/500.shtml, referer: http://singabear.com/modules/bankwire/payment.php'>http://singabear.com/modules/bankwire/payment.php
[Wed Mar 24 16:07:43 2010] [error] [client 221.133.42.2] SoftException in Application.cpp:256: File "/home/valenlim/public_html/singabear.com/modules/index.php" is writeable by group, referer: http://singabear.com/modules/bankwire/payment.php'>http://singabear.com/modules/bankwire/payment.php
[Wed Mar 24 16:07:40 2010] [error] [client 221.133.42.2] File does not exist: /home/valenlim/public_html/singabear.com/500.shtml, referer: http://singabear.com/modules/bankwire/payment.php'>http://singabear.com/modules/bankwire/payment.php
[Wed Mar 24 16:07:40 2010] [error] [client 221.133.42.2] SoftException in Application.cpp:256: File "/home/valenlim/public_html/singabear.com/modules/blockcart/blockcart-set-collapse.php" is writeable by group, referer: http://singabear.com/modules/bankwire/payment.php'>http://singabear.com/modules/bankwire/payment.php
[Wed Mar 24 16:07:24 2010] [error] [client 221.133.42.2] File does not exist: /home/valenlim/public_html/singabear.com/500.shtml, referer: http://singabear.com/order.php'>http://singabear.com/order.php
[Wed Mar 24 16:07:24 2010] [error] [client 221.133.42.2] SoftException in Application.cpp:256: File "/home/valenlim/public_html/singabear.com/modules/blockcart/blockcart-set-collapse.php" is writeable by group, referer: http://singabear.com/order.php'>http://singabear.com/order.php
[Wed Mar 24 16:07:16 2010] [error] [client 221.133.42.2] File does not exist: /home/valenlim/public_html/singabear.com/500.shtml, referer: http://singabear.com/order.php'>http://singabear.com/order.php
[Wed Mar 24 16:07:16 2010] [error] [client 221.133.42.2] SoftException in Application.cpp:256: File "/home/valenlim/public_html/singabear.com/modules/blockcart/blockcart-set-collapse.php" is writeable by group, referer: http://singabear.com/order.php'>http://singabear.com/order.php
[Wed Mar 24 16:06:45 2010] [error] [client 221.133.42.2] File does not exist: /home/valenlim/public_html/singabear.com/500.shtml, referer: http://singabear.com/order.php'>http://singabear.com/order.php?step=1
[Wed Mar 24 16:06:45 2010] [error] [client 221.133.42.2] SoftException in Application.cpp:256: File "/home/valenlim/public_html/singabear.com/modules/blockcart/blockcart-set-collapse.php" is writeable by group, referer: http://singabear.com/order.php'>http://singabear.com/order.php?step=1
[Wed Mar 24 16:06:37 2010] [error] [client 221.133.42.2] File does not exist: /home/valenlim/public_html/singabear.com/500.shtml, referer: http://singabear.com/
[Wed Mar 24 16:06:37 2010] [error] [client 221.133.42.2] SoftException in Application.cpp:256: File "/home/valenlim/public_html/singabear.com/modules/blockcart/blockcart-set-collapse.php" is writeable by group, referer: http://singabear.com/

[Martin Velikov]

The "File does not exist: /home/valenlim/public_html/singabear.com/500.shtml" you should not be concerned about. It just identifies that the server does not have an error page setup for error 500 ISE.

The following errors are causing the malfunction:

SoftException in Application.cpp:256: File “/home/valenlim/public_html/singabear.com/modules/index.php” is writeable by group
SoftException in Application.cpp:256: File “/home/valenlim/public_html/singabear.com/modules/blockcart/blockcart-set-collapse.php” is writeable by group

Just contact your host and ask them what are the permissions you have to set. File is writable by group means that the second attribute for the file permissions has write. Judging from this error setting permissions for the store files recursively to 755 should fix it. I hope this helps.

[valenlim]

The "File does not exist: /home/valenlim/public_html/singabear.com/500.shtml" you should not be concerned about. It just identifies that the server does not have an error page setup for error 500 ISE.

The following errors are causing the malfunction:

SoftException in Application.cpp:256: File “/home/valenlim/public_html/singabear.com/modules/index.php” is writeable by group
SoftException in Application.cpp:256: File “/home/valenlim/public_html/singabear.com/modules/blockcart/blockcart-set-collapse.php” is writeable by group

Just contact your host and ask them what are the permissions you have to set. File is writable by group means that the second attribute for the file permissions has write. Judging from this error setting permissions for the store files recursively to 755 should fix it. I hope this helps.

Hi Martin, it's great! It really help! But I hit another issue now.

The previous Internal Server Error page disappear and show me order detail. Then when I click next, it suppose show me the bank wire detail that I've configured in back office, but it just show me 'An order has already been placed using this cart'. It seem like skip 1 step ahead. Do you know how to solve this?

[Martin Velikov]

I suppose simply clearing the cache and cookies for your browser will help. By the way I tried placing a test order just to check it but was not able to do so due to:

"There is no carrier available that will deliver to this address!"

so I am not 100% sure but still considering that on the screenshot the cart is empty - this is most probably a cache issue.

[valenlim]

I suppose simply clearing the cache and cookies for your browser will help. By the way I tried placing a test order just to check it but was not able to do so due to:

"There is no carrier available that will deliver to this address!"

so I am not 100% sure but still considering that on the screenshot the cart is empty - this is most probably a cache issue.

Hi Martin, I cleared cache, but still facing the same issue. Could you please try again? Previously couldn't work because I allowed the delivery to Malaysia only. I've reset your shipping address, you should able to make order now. Thank you!

[Martin Velikov]

Yes, I was able to place the order without any problems You should be able to view it from the admin backend.

As for the fact that you are still experiencing the issue. Have you cleared the cookies for your browser also? Note that this will log you out of the store. Try it. Once cleared pick a new item and place the order again. Should work for you this time. I had no issues placing a second order.

[valenlim]

Yes, I was able to place the order without any problems You should be able to view it from the admin backend.

As for the fact that you are still experiencing the issue. Have you cleared the cookies for your browser also? Note that this will log you out of the store. Try it. Once cleared pick a new item and place the order again. Should work for you this time. I had no issues placing a second order.

Hi Martin, I've clearer the cookies and it still the same. Yea, I able to make order successfully too. But what I mean is, it skip 1 page after you click confirm order. It suppose to display the bank wire detail which I configured in Bank Wire Configuration at Back Office as attached file. But it does not display now but redirect to main page now after click on 'Confirm Order'.

Thank you

[vongts]

The "File does not exist: /home/valenlim/public_html/singabear.com/500.shtml" you should not be concerned about. It just identifies that the server does not have an error page setup for error 500 ISE.

The following errors are causing the malfunction:

SoftException in Application.cpp:256: File “/home/valenlim/public_html/singabear.com/modules/index.php” is writeable by group
SoftException in Application.cpp:256: File “/home/valenlim/public_html/singabear.com/modules/blockcart/blockcart-set-collapse.php” is writeable by group

Just contact your host and ask them what are the permissions you have to set. File is writable by group means that the second attribute for the file permissions has write. Judging from this error setting permissions for the store files recursively to 755 should fix it. I hope this helps.

Tks for your help, i had to spend so much time for this error. It's great tip.

one more time, thank!

[Martin Velikov]

Hey valenlim,

Yes, I can see that something is not right. Upon confirming the order and the Bank Wire transfer choice 2 things should occur.

1. You should be redirected to an information page where the bank wire details are displayed.
2. An email should be send to the customers email with the same data.

I have registered with a dummy email but I made a new registration now and verified emails are not send also.

If there are no error messages displayed in your error log when trying to confirm the bank wire payment, the best option might be to try reinstalling the current PrestaShop you have and start over with a fresh installation.

[valenlim]

Hey valenlim,

Yes, I can see that something is not right. Upon confirming the order and the Bank Wire transfer choice 2 things should occur.

1. You should be redirected to an information page where the bank wire details are displayed.
2. An email should be send to the customers email with the same data.

I have registered with a dummy email but I made a new registration now and verified emails are not send also.

If there are no error messages displayed in your error log when trying to confirm the bank wire payment, the best option might be to try reinstalling the current PrestaShop you have and start over with a fresh installation.

Hi Malvin,

Thanks for your help! I solved my issues! All these happened because of the wrong email setting. I re-configured the email setting and it back to normal. Once again, thank you very much!

[jdmorrisn]

Excellent - had the same problem on making a test run - this post solved my issues. And now I am a little smarter.
Funny thing is that my permissions were correctly set but some other post informed me to change them another way to fix a different problem although I was sure it wasn't correct. So before you leap - take a look over the edge first - and double check
Thanks.

[armin3000]

Yes, I was able to place the order without any problems You should be able to view it from the admin backend.

As for the fact that you are still experiencing the issue. Have you cleared the cookies for your browser also? Note that this will log you out of the store. Try it. Once cleared pick a new item and place the order again. Should work for you this time. I had no issues placing a second order.

Hi Martin, I've clearer the cookies and it still the same. Yea, I able to make order successfully too. But what I mean is, it skip 1 page after you click confirm order. It suppose to display the bank wire detail which I configured in Bank Wire Configuration at Back Office as attached file. But it does not display now but redirect to main page now after click on 'Confirm Order'.

Thank you

I have exactly the same problem: "it does not display now but redirect to main page now after click on 'Confirm Order'."
How should I solve this problem? I uninstalled and install the module again. CHMOD is 777 on module folder and only subfolders (Not files).
my email settings are correct and I receive registration and test emails from eshop.
------------------------------
Update:
I think the problem solved. my test customer and admin email was the same. I created another account with a different email and it worked. I'm not sure if it was the main reason or not!

[almy]

Thankssssss Soooooo muchhhh~~~~!! it help...