Is this a bug about country and state

[frankyou]

First of all, I'm using PrestaShop v.1.2.5
during the checkout using Paypal API,error message is occured [in sandbox]

# ACK -> Failure
# VERSION -> 53.0
# BUILD -> 1227335
# L_ERRORCODE0 -> 10729
# L_SHORTMESSAGE0 -> Shipping Address State Empty
# L_LONGMESSAGE0 -> The field Shipping Address State is required
# L_SEVERITYCODE0 -> Error

Here is the point, my customer's address is in Brazil,so I am not able to modify [state],but abviously,the above error
telling me to fill in the state?
How can I do that?

Anyone got idea about this case?your help are highly appreciated!

Frank Wong

[Guest]

Hi
I have that same problem as you!
I still am searching for a solution.
Have you solve this problem yet?
I will back here, if i found this solution.

Josh Qiu

[Burhan BVK]

If Brazil has states it makes sense that Paypal requires it. You need to add states in the backend.

[mark2]

Hi,

We've run into a similar problem with Japan. There is some discussion on the PayPal API forum but nothing in their official documentation. This is the thread (strange URL, I know) https://www.x.com/message/151205

From that thread: "It seems that signing up for AU,CA,CN,ES,GB,IT,JP,US mandatorily need state entry during address fill"

Which is a bad sign because that list does not include Brazil...

@whitelighter the PayPal API sets NOSHIPPING to 1 which I think means PayPal should not be strictly validating the address.

There is no official documentation of the state names outside of the US and Canada. Pretty poor form. But maybe this means any string is OK. At least one post in the PayPal forums indicates this is the case.

A great module would add something like this into Prestashop: http://bdhacker.sourceforge.net/javascript/countries/

Regards,
Mark

[ktross]

I made a post on my blog here: http://ktross.com/e-commerce/prestashop-bugfix-missing-states-for-mexico/

It includes a fix for Mexico. I'll be adding Canada, Brazil, and some others soon. If you don't want to wait, it can easily be modified to work with those countries.

[rocky]

PrestaShop v1.3.3 already includes US, Canada and Mexico states.

[shacker]

i added in redirect.tpl file of paypal module this code:

<input type="hidden" name="no_shipping" value="1" />


options are:

Do not prompt payers for shipping address. Allowable values:
0 – prompt for an address, but do not require one
1 – do not prompt for an address
2 – prompt for an address, and require one
The default is 0.

[kerryzhao]

i added in redirect.tpl file of paypal module this code:

<input type="hidden" name="no_shipping" value="1" />


options are:

Do not prompt payers for shipping address. Allowable values:
0 – prompt for an address, but do not require one
1 – do not prompt for an address
2 – prompt for an address, and require one
The default is 0.

Could you please indicate in which line the codes should be added? Thanks.

[shacker]

in any place inside the <form> </form>

[Robert G.]

General note on that: that will result in PayPal not prompting your buyer for a shipping address, which in turn may affect seller protection, any cases filed, et cetera.

This issue was reportedly fixed with 1.4, but I can't see any new data added there yet. Once I can reproduce the issue, I'll try and see if I can supplement it with the required data

[meccabooks]

General note on that: that will result in PayPal not prompting your buyer for a shipping address, which in turn may affect seller protection, any cases filed, et cetera.

This issue was reportedly fixed with 1.4, but I can't see any new data added there yet. Once I can reproduce the issue, I'll try and see if I can supplement it with the required data

any update on this issue I am getting the OP error even in the address in USA, and sometime even after the state has been selected.. I am using Prestashop 1.4.1

[shacker]

update the paypal with the SVN version 1.4.2.3

[cool cellphone case]

same problem, and when i enable states in back office, many shipping methods is disappear when check out.

if the shop is for international sales such as mine then it is will be a headache problem for add states for so many countries

[mojtabam]

I am using prestashop 1.5.4.1 and paypal module 3.5.0.

I have tried to buy a test product with express checkout but I got this error:

Please try to contact the merchant:

1. PayPal response:
2. TIMESTAMP -> 2014-05-21T15:45:53Z
3. L_ERRORCODE0 -> 10729
4. L_SHORTMESSAGE0 -> Shipping Address State Empty
5. L_LONGMESSAGE0 -> The field Shipping Address State is required
6. L_SEVERITYCODE0 -> Error

 

http://www.kado2iran.com

If you search test, a test product is there with price of 0.1 CAD.

I really appreciate if you could do a test and help me to solve this problem.

 

Thank you very much in advance.

 

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Sadly, I just disabled express check out.

At least my customers can pay me now!

Edited May 22, 2014 by mojtabam (see edit history)