How To Contact Tecnical Support?

[KatiaW]

My Prestashop stopped to work. I only can see white screen. I can't enter my admin panel either.

 

Under phone number Prestashop provide no operators only automatic answers.

 

I've written to them under this link https://www.prestashop.com/en/support

and I got an automatic reply back, that I have two options:

1 free of charge forum or

2 paid one-on-one support.

To use second option I have to send them my details back, what I've done, but there is no ansewer from them for 3 days now. I don't know if they just ignore me or how long is ok to wait for their answer.

 

I have found another option is to bye support tickets. There are minimum 10 tickets for 179 euros, and I am not sure if I will need so much.

 

Does somebody know how to contact them?

 

Or can somebody fix my web? I will pay then to this person.

 

tnx