doozyden Posted November 18, 2015 Share Posted November 18, 2015 I prepared CSV file with my products. It has around 1000 entries.In the middle of the import process, something happens and it redirect me to the maintenance page. No warnings, errors nothing...When I log back into the backend i find that around 120+ products are imported. if i repeat the process it duplicates the previous items loaded.I tried this several times, sometimes I get slightly more products loaded, sometimes less.I even contacted my hosting provider and they confirmed that all the settings on there end is correct. what could be causing this. im using prestashop version 1.6.0.14 Link to comment Share on other sites More sharing options...
nsweb Posted November 18, 2015 Share Posted November 18, 2015 split your csv on parts of 100 items, and import this parts one by one Link to comment Share on other sites More sharing options...
doozyden Posted November 18, 2015 Author Share Posted November 18, 2015 thats what i currently have resorted to doing, however when i try to upload say the 5th file it goes to the maintenance page. i have to literally wait 30 to 40 minutes before i can try again. what could the problem be ? Link to comment Share on other sites More sharing options...
Guest Posted November 18, 2015 Share Posted November 18, 2015 It is all to do with your server settings i think. While your host might be saying all the settings are OK, something is timing out. You would need very high values with a file of 500. On my hosting plan I could barely do 10 lines at a time Link to comment Share on other sites More sharing options...
nsweb Posted November 18, 2015 Share Posted November 18, 2015 do you see maintenance page from PrestaShop or hosting? post a screenshot Link to comment Share on other sites More sharing options...
doozyden Posted November 19, 2015 Author Share Posted November 19, 2015 its the maintenance page from prestashop. ive attached a screen shot Link to comment Share on other sites More sharing options...
Guest Posted November 19, 2015 Share Posted November 19, 2015 As I said likely to be a hosing time out issue. They could well be throttling. They may not see that is a problem, because they have to protect their whole system I had loads of problems with CSV import so switch to a third party solution. Store Manager - never looked back Link to comment Share on other sites More sharing options...
doozyden Posted November 19, 2015 Author Share Posted November 19, 2015 ill give store manager a try. is it the one from emagic one Link to comment Share on other sites More sharing options...
Guest Posted November 19, 2015 Share Posted November 19, 2015 ill give store manager a try. is it the one from emagic one Yep, that is the one. Link to comment Share on other sites More sharing options...
Volker K Posted June 9, 2016 Share Posted June 9, 2016 (edited) Check that the csv file is coded in UTF8. If not, each special character will break the import. You can use a text editor like notepad++ (menu Encoding) to make sure you use UTF8. Edited June 9, 2016 by Volker K (see edit history) Link to comment Share on other sites More sharing options...
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