Simple Kiwi Posted November 14, 2015 Share Posted November 14, 2015 Problem: Neither Stamps.com nor ShipStation are able to add tracking info back to my site. Stamps.com is able to change the status of an order to Shipped...just no tracking info. Details: I used to use Stamps.com with no issues. They decided to host their own servers and forced an update on all users several months ago. Since then I was not able to even download orders. Just a few days ago I was emailed a new PHP file from Stamps and it actually was able to pull in orders from my webstore. It also writes back to my store and changes the order status to Shipped. Only issue is it will not add tracking information. I am trying the ShipStation 30 day trial and it too is having issues. It can pull in orders but it can not even change the shipping status of an order. ShipStation does provide an error message that reads: Transmit Tracking Data Method Not AllowedThe HTTP verb used to access this page is not allowed. Any suggestions? We host a server ourselves and our developer says everything looks good on our end. Link to comment Share on other sites More sharing options...
SS_Aaron Posted November 16, 2015 Share Posted November 16, 2015 Hey planbjz, Sorry to hear you are having some issues updating tracking to your PrestaShop store via ShipStation. I work over in the tech support department for ShipStation and though I have not encountered this particular error, we do have some troubleshooting tools we can use to help determine what the root cause of the issue might be. I'd be very interested in taking a deeper look if you don't mind sending in a ticket to our support team. Just put [PrestaShop Forums] somewhere in the subject so I can find your ticket! https://help.shipstation.com/hc/en-us/requests/new Also if you could include the version of PrestaShop you have installed that would give me a good starting place to look into the problem. Thanks! Link to comment Share on other sites More sharing options...
Simple Kiwi Posted November 16, 2015 Author Share Posted November 16, 2015 Hey planbjz, Sorry to hear you are having some issues updating tracking to your PrestaShop store via ShipStation. I work over in the tech support department for ShipStation and though I have not encountered this particular error, we do have some troubleshooting tools we can use to help determine what the root cause of the issue might be. I'd be very interested in taking a deeper look if you don't mind sending in a ticket to our support team. Just put [PrestaShop Forums] somewhere in the subject so I can find your ticket! https://help.shipstation.com/hc/en-us/requests/new Also if you could include the version of PrestaShop you have installed that would give me a good starting place to look into the problem. Thanks! Hi SS_Aaron, I have already submitted a support ticket and it wasn't much help. Tomas M. simply replied with the same error your website gives me "405 Method Not Allow / The HTTP verb used to access this page is not allowed." My request ID is 32311. Thanks, Planbjz Link to comment Share on other sites More sharing options...
dformica Posted January 6, 2016 Share Posted January 6, 2016 I have the same problem, Stamps.com posts the status but no Tracking. I called them several times they do see the tracking being posted back to PrestaShop but PrestaShop doesn't update. I am on Stamps.com / stamps.php $moduleVersion = "3.13.0" and my PS 1.6.0.13 Link to comment Share on other sites More sharing options...
Simple Kiwi Posted January 6, 2016 Author Share Posted January 6, 2016 I still have not had the problem resolved. They blame it on their new servers. I tried ShipStation and I actually had similar issues with them. Let me know if you get anywhere with this. Link to comment Share on other sites More sharing options...
jimmy Posted January 9, 2020 Share Posted January 9, 2020 On 1/6/2016 at 2:30 PM, Simple Kiwi said: I still have not had the problem resolved. They blame it on their new servers. I tried ShipStation and I actually had similar issues with them. Let me know if you get anywhere with this. On 1/6/2016 at 12:54 PM, dformica said: I have the same problem, Stamps.com posts the status but no Tracking. I called them several times they do see the tracking being posted back to PrestaShop but PrestaShop doesn't update. I am on Stamps.com / stamps.php $moduleVersion = "3.13.0" and my PS 1.6.0.13 Did you guys ever get this resolved? Link to comment Share on other sites More sharing options...
El Patron Posted January 10, 2020 Share Posted January 10, 2020 for ship station (others), we hadd custom code to client shops for 1) upgrade tracking and 2) send tracking to customer this is not something that a typcical shop manager can accomplish on their own I recommend if you are stuck, i.e. cannot do yourself, is to find agency that has experience in adding this logic Link to comment Share on other sites More sharing options...
ukbaz Posted September 29, 2020 Share Posted September 29, 2020 On 1/10/2020 at 4:14 PM, El Patron said: for ship station (others), we hadd custom code to client shops for 1) upgrade tracking and 2) send tracking to customer this is not something that a typcical shop manager can accomplish on their own I recommend if you are stuck, i.e. cannot do yourself, is to find agency that has experience in adding this logic Any chance you could post the code edits required here - I have a smiliar issue with tracking - it posts the tracking number fine, but leaves any existing tracking url for mapped shipping service as a prefix. Link to comment Share on other sites More sharing options...
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