subaru4wd Posted November 10, 2015 Share Posted November 10, 2015 Whenever I create a new order in the back office and add a product that has customizations, the product's price is duplicated on the invoice. This started after I upgraded from 1.6.0.9 to 1.6.1.1 and i have not been able to find a solution. Last night I upgraded to 1.6.1.2 and i am still having this problem. Does anybody know of a solution? I create quite a few manual orders a week and this has been a real problem since the upgrade. Thanks in advance, -Brian Link to comment Share on other sites More sharing options...
tuk66 Posted November 13, 2015 Share Posted November 13, 2015 Can you see if the prices are right in the database? I would vote that this problem starts there. Link to comment Share on other sites More sharing options...
subaru4wd Posted November 13, 2015 Author Share Posted November 13, 2015 Prices are correct and all orders process correctly when placed by a customer through the front end. There is no error with the price of the product. The problem occurs when I manually create an order in the back end. If a product has a customization, that product's price is doubled as if they are charged once for the product, and then again for the customization. Link to comment Share on other sites More sharing options...
tuk66 Posted November 16, 2015 Share Posted November 16, 2015 You've described the result. It is essential to know if the database is corrupted, and eventually why? Link to comment Share on other sites More sharing options...
subaru4wd Posted November 17, 2015 Author Share Posted November 17, 2015 You are absolutely no help at all. Link to comment Share on other sites More sharing options...
jolea Posted December 7, 2015 Share Posted December 7, 2015 did you ever find a solution to this problem? (it is not a database issue, it looks like a bug, everything runs perfect at the front office, is the back office part that shows this error) Link to comment Share on other sites More sharing options...
subaru4wd Posted January 17, 2016 Author Share Posted January 17, 2016 No i have not been able to find any solution at all. I have just trained my staff to look out for the error and disregard it. Link to comment Share on other sites More sharing options...
subaru4wd Posted October 3, 2016 Author Share Posted October 3, 2016 This is still an ongoing problem, and I am not sure what could be causing it. Does anybody else have any issues like this? I am wondering if it has to do with my Advanced Customization module that i am using. The developer is no help at all. http://addons.prestashop.com/en/6638-advanced-customizations.html Link to comment Share on other sites More sharing options...
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