Frontend login error: "There is 1 error Authentication failed."

[kezzmania]

Hello everyone,

I just imported users from old application to the Prestashop via CSV. After trying to log in, I got this error:

New users are working, only imported can not log in.

 

There is 1 error(s):

1. Authentication failed

Email and password are OK, I checked it. Also after I enter it in email and password field, box turn in to green and checked.

 

Please, If anyone knows solutions. Thanks in advance.

[Simonas Invertus]

If you enter any email in the box will turn green. If you enter random text that is not email the box will turn red.

If you enter more that 5 symbols password field will turn green.

 

Authentication failed usually means:

- no such user

- password is incorrect

 

In your case:

When you install new Prestashop it creates special code named "Cookie key" which is used to increase passwords security.

As you import users from old Prestashop to New most likely "Cookie key" does not match and in consequence users passwords does not match too.