identification trouble after DB save and import

[Madrilene]

Hi
i work with the last prestashop official release (downloaded in download section of the site).

I have exported my DB with PHPmydamin as explained in the tutorial.

I have recreate an empty db and then import my old zipped DB, always with phpmyadmin
No problem until i want to connect the private back store, the previous login and password doesn't work, so i can't reach this space. On the front office, there is the message that my shop is temporarely unavailable for the moment to let the team update and work on it...

May someone help me : it would be great if i could use the data i already enter and keep working on my shop...I tried all the e-mail adress i get, none fits !

Thank you very much

[TheTyke]

Hi

Has the data been imported correctly into the tables in the database?

TheTyke

[Madrilene]

hi
PHPmy admin told me the thing was done successfully, no error message, so i suppose it's true.
I have one employee registered in the table employee, i can see the mail, it is the one i first tip because it's the usual for me, and when i type this, the message is : this employee does not exist !! Strange, isn't it?

[TheTyke]

I had a similar problem the other day.

Can you see the encrypted password?

[TheTyke]

If you can see the user that you use to login why not use the lost Password function?

[jtyana]

Next time, don't export/import the ps_employee table and you won't get this login password encrypted problem
Do as Tyke has posted, use the lost password feature. It's as simple as that.

[Madrilene]

Hi both
the trouble is that when i try to ask my lost password, i enter the same e-mail than in the employee table, and then it tells me that the e-mail is wrong or that the employee related to this e-mail doesn't exist, so i round and can't connect myself... that's the point...

How can i select in may zipped saved DB the tables to be imported ?

For importation, I selected the mode "none" in phpmyadmin's interface is it right ?

Thank you for helping

[TheTyke]

Hi

Have you tried creating a new employee in the ps_employee table using the next conectutive id_employee. id_profile of 1, a different email you have access to and use 1 as a passwd.

I have just done this and used the forgot password and the system sent me a new password.

[Madrilene]

i'd like to select each point one after one.

and first to be sure i export correctly my DB : i join some screen capture of the phpmyadmin interface.
could you tell me please if everything is ok ?
thank you
(help i can't join my light picture, what's the troublle on the forum ?)

[MaryRenee]

I have been through the wringer this week with my own host and website....and I also after many many problems cannot log in to my back office now.

At this point, I have re-installed Prestashop software, then restored my newly created database with the last saved (original database).

I was able to log in to the back office 1 minute before importing the original database.

Now, I cannot log in.

I have always had a problem with the mail not working...seeing that I can't get into the back office I cannot change any of the mail settings. I can't get a password sent to me because no mail comes from prestashop to my server email.

Does anyone know any tricks to getting around this error "Employee does not exist or bad password"?

Thanks for any advice you may have!

MaryRenee