Esther N Posted November 2, 2015 Share Posted November 2, 2015 We are online sellers. We cannot sell any product that doesn't work. PrestaShop Addons sells products that doen't work. This is a FRAUD. We have paid 48,39€ for the Order #372773: TPV Virtual ING Direct (Redsys) This module doesn't works. Redsys has changed the signatures and today this is an old module. Why are you selling this module? Why don't you give us the amount we have paid? This is a xxxxx. We want or money back. We wait for your response or update. Thank you. Esther Navarro edited to remove anger ...Someone from the PrestaShop team will help you. Please be 1) kind and 2) a litle patience. Thanks. El Patron US Moderator. Link to comment Share on other sites More sharing options...
bellini13 Posted November 2, 2015 Share Posted November 2, 2015 Redsys has changed the signatures and today this is an old module When did you purchase the module, and when where the signatures changed? Link to comment Share on other sites More sharing options...
Esther N Posted November 2, 2015 Author Share Posted November 2, 2015 I bought this module this morning, at 11am. Redsys told us they have changed the signatures some days ago. We were so angry because the Addons team have said us (after the purchasing) that we have to buy another Module and pay again. We still think that this is a fraud. Thanks for helping us. Sorry about our english language... Esther Link to comment Share on other sites More sharing options...
bellini13 Posted November 2, 2015 Share Posted November 2, 2015 (edited) Prestashop did not create this payment module, it was created by someone in the community, so I believe you should contact the developer and request a refund. If they refuse, then you should contact your credit card company/paypal and dispute the charge. Edited November 2, 2015 by bellini13 (see edit history) Link to comment Share on other sites More sharing options...
Esther N Posted November 3, 2015 Author Share Posted November 3, 2015 We contacted the developer yesterday in the morning and we have no news. This matter is really urgent for us... Esther Link to comment Share on other sites More sharing options...
Esther N Posted November 3, 2015 Author Share Posted November 3, 2015 Although Prestashop did not créate this payment module you are editors of Addons website, you're giving your support to sell this module. The payment has been given to Prestashop. So, why you can't stop selling old modules? Why the developer don't give us any response? Unbelievable... Link to comment Share on other sites More sharing options...
Sylvain CM Posted November 3, 2015 Share Posted November 3, 2015 Hi, I will get in touch with our Addons team. Regards, Link to comment Share on other sites More sharing options...
Esther N Posted November 3, 2015 Author Share Posted November 3, 2015 Thank you so much Sylvain. And bellini13: we all received the Arsys notification by email that the signatures were going to change the last month of October. Thanks. Regards, Esther Link to comment Share on other sites More sharing options...
bellini13 Posted November 3, 2015 Share Posted November 3, 2015 Thank you so much Sylvain. And bellini13: we all received the Arsys notification by email that the signatures were going to change the last month of October. Thanks. Regards, Esther I am only asking questions in order to help support you. Prestashop is a marketplace and they cannot audit every single module they sell on a pro-active basis. Just as amazon would not audit every single merchant and product on their marketplace. Now that you have reported that a module is not working properly, you need to give the developer an opportunity to address it. If they do not respond, then as per the terms and conditions, you will likely get a refund from the PS addons team. The team should also disable the module and/or ban the developer from the store for failing to satisfy the terms and conditions. I'm hoping Sylvain will be able to close the GAP that exists between the addon store customer and the PS addon support team, as it is quite evident that the proper communication channel does not exist. Link to comment Share on other sites More sharing options...
Sylvain CM Posted November 3, 2015 Share Posted November 3, 2015 And yet, it does! I've contacted them and they give me the standard procedure when you have a problem like this one: - Try to contact the developers. You should have a response under 3 work days. - If after 3 work days you have still have no response, please contact us through your addons account and choose "I have a billing issue". And remember: always be nice Regards, 1 Link to comment Share on other sites More sharing options...
bellini13 Posted November 3, 2015 Share Posted November 3, 2015 And yet, it does! I've contacted them and they give me the standard procedure when you have a problem like this one: - Try to contact the developers. You should have a response under 3 work days. - If after 3 work days you have still have no response, please contact us through your addons account and choose "I have a billing issue". And remember: always be nice Regards, So besides this being documented in this forum thread, is this standard procedure actually documented somewhere that customers would actually find it? This is not the first time this issue has been raised, and customers have no clue on how to get a resolution. This is the GAP i refer to. Perhaps the "contact us" page should give better guidance on what contact options to use. Link to comment Share on other sites More sharing options...
Esther N Posted November 3, 2015 Author Share Posted November 3, 2015 Thank you bellini13 for your support as well. You have mentioned an important key: "the "contact us" page should give better guidance on what contact options to use." 2 hours ago I have received a phone-call from Addons team to say us that they were going to refund our money. A phone call... Thank you so much for your replies and suggestions. Esther Navarro 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now