Customers can't login Front Office

[brasseurs]

Hi !

When customer  try to login  on my shop , the login page just refresh without error message.

I have clean cache and delete cookies and test the shop on safari, firefox and IE but  nothing work.

I have test this solution but didn't work : https://www.prestashop.com/forums/topic/387820-customers-cant-log-in/

also this one . but didn't work too : https://www.prestashop.com/forums/topic/161377-solved-customers-cant-log-in-at-front-office-new-installps-1462/

I can registrer a new customer but I can't log this new customer

This is the web site: www.brasseursartisans.com

When I click on connexion the URL doesn't change : http://www.brasseursartisans.com/~brasseur/fr/login

I hope you can have a solution for me!

Thanks

Yann

[Bill Dalton]

http://www.brasseursartisans.com/~brasseur/en/334-Base

Can you remove this ~ from your url ? I think you may be using a character that may not work in a url.

 

I copied this from http://www.ietf.org/rfc/rfc1738.txt

 

Unsafe:

 

Characters can be unsafe for a number of reasons. The space

character is unsafe because significant spaces may disappear and

insignificant spaces may be introduced when URLs are transcribed or

typeset or subjected to the treatment of word-processing programs.

The characters "<" and ">" are unsafe because they are used as the

delimiters around URLs in free text; the quote mark (""") is used to

delimit URLs in some systems. The character "#" is unsafe and should

always be encoded because it is used in World Wide Web and in other

systems to delimit a URL from a fragment/anchor identifier that might

follow it. The character "%" is unsafe because it is used for

encodings of other characters. Other characters are unsafe because

gateways and other transport agents are known to sometimes modify

such characters. These characters are "{", "}", "|", "\", "^", "~",

"[", "]", and "`".

 

All unsafe characters must always be encoded within a URL. For

example, the character "#" must be encoded within URLs even in

systems that do not normally deal with fragment or anchor

identifiers, so that if the URL is copied into another system that

does use them, it will not be necessary to change the URL encoding.

[brasseurs]

Before, I was able to login with this type of url.

I just attempt to change /~brasseur/ to /brasseur/ in the prestashop in set up shop URL but give me a error. I changed too the .htaccess rewrite to /brasseur/ but didn't work.

 

In my FTP I don't have any folder with this name /~brasseur/.

Thanks Bill Dalton

Edited October 29, 2015 by brasseurs (see edit history)

[Bill Dalton]

You may need to contact your host, it is still part of the url, http://www.brasseursartisans.com/~brasseur/

 

I'm not even sure this is the problem, but I do know that you should have this removed because it certainly is never going to be your friend. So it is a good place to start.

[brasseurs]

Thanks Bill Dalton!

You don't have any idea for my problem?

Thanks

Yann

[Bill Dalton]

If I try to go to http://www.brasseursartisans.com/~brasseur/en/my-account

 

It redirects to http://www.brasseursartisans.com/~brasseur/en/login?back=my-account

 

I do not know why. 

 

I would start by getting your url fixed. I would also disable all third party modules.

 

Either your web site address is configured incorrect or you have code installed that is causing this behavior. I would contact your host and have your web site address checked and have the tilde removed.