WSOD when trying to view product list in admin with fatal error out of memory

[Appolo]

I recently upgraded to 1.6.1.1 (from previous release 1.6.1.0?) and everything seemed OK.

Front end seems to be fine, but in admin I cant view any of my products.

When I click on Catalogue>Products I just get the WSOD.

With debug on I get:-

Fatal error: Out of memory (allocated 123994112) (tried to allocate 49152 bytes) in /home/sites/tripod-ladders.co.uk/public_html/classes/webservice/WebserviceRequest.php on line 1711

After searching the forums I upped the memory to 512m creating php.ini and .user.ini file in the root folder and in the admin folder. I also updated the memory in config.inc.php to 512m

My hosting provider has confirmed that 512m is available and php info shows the local and global limits to be 512m

Is there anywhere else that the memory can be changed - it seems to be set somewhere to be 124m

I do not have a large number of products, and those I have do not have any product variations.

Any help would be much appreciated.

(I do have a backup but would prefer to get this sorted.)

[Appolo]

When I first got this error, the error was shown to be in the smarty template parser but I have just noticed that the above error is different.

If I am on the dashboard and click Catalog>Products I get :-

Fatal error: Out of memory (allocated 123469824) (tried to allocate 72 bytes) in /home/sites/tripod-ladders.co.uk/public_html/tools/smarty/sysplugins/smarty_internal_templateparser.php on line 1412

I am not sure what route I took to get the error in my first post.

Thanks.

[El Patron]

are you getting the same error after upping memory?  i.e. the original size and not something different after upping memory?

 

use this free module to look at phpinfo at PS runtime, also it will tell you which php.ini path is being used

 

https://www.prestashop.com/forums/topic/278164-free-module-display-php-environment-phpinfo-back-office/

[El Patron]

so going to 512mb did not take affect, use the free module to find path to php.ini/user.ini...

 

the error will come out of different area's depending on if it runs out of memory..so back to the drawing board to increase memory, i'd go  with 256mb.

[Appolo]

I have installed the free module suggested, and it shows the memory to be 512m - both Local and Master values.

[Appolo]

I restored my backup, going back to v1.6.1.0 - everything OK.

I then upped the memory to 512m in admin and root directories - cant hurt, can it! everything still OK.

I then applied the suggested update to the config.inc.php file and immediately started getting the WSOD - so took it back out.

Everything has been working fine and having updated the products that needed it I decided to retry the upgrade.

1.6.1.2 had come out by then, so updated to this version.

Everything this time seems OK!!

Could be a difference between 1.6.1.1 and 1.6.1.2 but I suspect that the suggested update to config.inc.php was the problem.

Edited November 24, 2015 by Appolo (see edit history)