pszilard Posted October 21, 2015 Share Posted October 21, 2015 I had set up a shop at www.advancemirrors.com.au and hadn't looked at it for some time. The owner now asked me to make some small updates, and when I try to view the shop all I get is a blank white page with NOTHING. However I can login to the backend and see that v1.5.6.1 is installed. I can ftp in and see that everything "looks" ok. When I look at the source of the blank page (Firefox Ctrl-U) that is blank also. This would mean that index.php is not working. Where do I start? What could be going on???? Please help! Paul Link to comment Share on other sites More sharing options...
Rasq Posted October 21, 2015 Share Posted October 21, 2015 Possible one of your module causes the problem. If you can log in back office try to deactivate one by one, starting with modules from front page...like slide for home page, etc. Link to comment Share on other sites More sharing options...
tuk66 Posted October 21, 2015 Share Posted October 21, 2015 Enable Debug mode to see the error: https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Link to comment Share on other sites More sharing options...
innovacy Posted October 21, 2015 Share Posted October 21, 2015 Make sure none of your files is corrupted or overwritten with something empty. Check that there is no empty index.html that has priority over index.php (seldom, but can happen depending on server configuration) If none of the above, activate developer mode to have a possible error shown to you. Link to comment Share on other sites More sharing options...
pszilard Posted October 21, 2015 Author Share Posted October 21, 2015 Hi, I got through to a different support staff at the hosting company. He told me that there are over 90,000 files on this site(!), which is past their max limit. He had no recommendation for any tool to help find folder size via ftp. I have FileZila and Transmit on my iMac. Any recommendations would be welcome. Meanwhile, I am going to unzip the PrestaShop download on a local folder and then compare high level folders to try to spot any extras. Link to comment Share on other sites More sharing options...
pszilard Posted October 21, 2015 Author Share Posted October 21, 2015 Using FileZila search with dates newer than 2014, I have found that /cache/smarty might be the culprit. Can I just delete /cache/smarty/cache folder without problems? Link to comment Share on other sites More sharing options...
pszilard Posted October 22, 2015 Author Share Posted October 22, 2015 Well, I couldn't wait so I started deleting stuff here. Not everything was able to delete, but a large amount was deleted, and I can now create files. And guess what, my site had come back to life! Yey!!! So now my question is how do I limit the cache size to avoid this recurring? Thanks, Link to comment Share on other sites More sharing options...
innovacy Posted October 22, 2015 Share Posted October 22, 2015 You can deactivate smarty cache, however this would mean, your store would have to compile any and all templates (which can be quite many for a page) every time one of your visitors calls it. This will make your site slower and will have the server process a lot more! The better solution would be, to either move this cache to the database (I think this was a new option possible on the newer version, unless I'm currently mistaken) or simply get a larger hosting package. 1 Link to comment Share on other sites More sharing options...
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