palshops Posted October 20, 2015 Share Posted October 20, 2015 Hello everybody , im using prestashop cloud 1.6.1.1 i have http 500 server error problem , when i ipen my website or even the caregories its too heavy and im loosing customers , i really need your help guys thanks alot Link to comment Share on other sites More sharing options...
0 El Patron Posted October 20, 2015 Share Posted October 20, 2015 First start by obtaining the underlying php error. From there you may be able to find solution with search and include the error. https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Link to comment Share on other sites More sharing options...
0 palshops Posted October 20, 2015 Author Share Posted October 20, 2015 Im using filezila but im not that pro in the technical support so how can i find this file ?? Link to comment Share on other sites More sharing options...
0 El Patron Posted October 20, 2015 Share Posted October 20, 2015 Im using filezila but im not that pro in the technical support so how can i find this file ?? the guide tells you which file and what to change. you may be able to more easily change this using your hosting control panel. https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Link to comment Share on other sites More sharing options...
0 palshops Posted October 20, 2015 Author Share Posted October 20, 2015 Its kind of mess when i use the filezila i try to open config.inc.php folder it tells me "failed to retrieve directory listing " So what can i do ?? I cant find that file to turn on Link to comment Share on other sites More sharing options...
0 El Patron Posted October 20, 2015 Share Posted October 20, 2015 yes I mentioned that you can try editing file from your hosting, please follow and reply to all advice. At the end of the day, you need to be able to change files. This will be good learning experience for you. Link to comment Share on other sites More sharing options...
0 palshops Posted October 20, 2015 Author Share Posted October 20, 2015 I read the link you sent , but i repeat i used filezila and i had no access to get the "define.inc.php" the config permission file is 777 i dont how to change it , i tried more than way to get the define file , all my tries went wrong ): Link to comment Share on other sites More sharing options...
0 El Patron Posted October 21, 2015 Share Posted October 21, 2015 I read the link you sent , but i repeat i used filezila and i had no access to get the "define.inc.php" the config permission file is 777 i dont how to change it , i tried more than way to get the define file , all my tries went wrong ): I cannot help you use 3rd party tool like filezilla. I would google filezila for more help. Also as mentioned it may be that you can modify the file from your hosting control panel as it may have a file editor. This is easier for some people. I forgot to ask, are you using cloud as it's posted in cloud section? My bad for not seeing this. Please see this documentation for ftp and ps cloud. http://doc.prestashop.com/display/CLOUD/Managing+FTP+users Link to comment Share on other sites More sharing options...
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palshops
Hello everybody , im using prestashop cloud 1.6.1.1 i have http 500 server error problem , when i ipen my website or even the caregories its too heavy and im loosing customers , i really need your help guys thanks alot
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