AskMeTooFast Posted October 19, 2015 Share Posted October 19, 2015 Hello I was wondering if everyones back office and front office are still down or is it just me? I see the Forum has been working for a while and Prestashops main page but I still can't get in. This is what i'm getting for my back office and the same thing for my front https://gyazo.com/14c37b3a5f35103b4c4c4a523c43a04a I checked with my host because my shop is on my subdomain but my main domain is working just fine. Is there something I can or need to do to get my shop working again? If it helps i'm not using the cloud one i'm using the download one that I downlaoded from the cpannel. But has been working just fine until last night. It started to slow down and then this morning I couldn't get in at all. Please I already had to go through sevral weeks straight down on another host. But have had no issues on this host. Thank you for any help you can give. Link to comment Share on other sites More sharing options...
Dh42 Posted October 19, 2015 Share Posted October 19, 2015 That means that your domain is not set up correctly. I am guessing you have set your cpanel subdomain up incorrectly. Link to comment Share on other sites More sharing options...
AskMeTooFast Posted October 19, 2015 Author Share Posted October 19, 2015 (edited) That means that your domain is not set up correctly. I am guessing you have set your cpanel subdomain up incorrectly. Thank You for responding. Nope I don't think so? I don't knwo very much but creating a subdomain I know. and I had the PS on the subdomain since over a year on my old host and had no issues all that time until the host company started having issues. Also it was working fine before. I just started setting it up agian. I dont' see how I did wrong. I installed it on Oct the 14th from the cpannel softulious. There were no issues until last night. It was going a little slow but i figure that was just because i was watching tv show on the computer and working at the same time. Then really really early this morning forget what time I couldnt' get in nor into the forum. The only thing i did was enable Freindly URLs and I asked My host 1st if this was ok and then I enabled the advanced stock manegement. I was in the process of creating the products. Could one of these things acuase this to happen? Edited October 19, 2015 by AskMeTooFast (see edit history) Link to comment Share on other sites More sharing options...
AskMeTooFast Posted October 19, 2015 Author Share Posted October 19, 2015 ok so I guess all i can do is delete every thing and try again. This is crazy. few weeks. ok. this i'm i'm goign to download a back up right away? Now If i'm going to have a back up down loaded on my computer. Can someone direct me to directions on how to get get back on there if something goes wrong. I never had issues and never had to use one. So i don't knwo how to do this. I already tried with a back up from the Home but that didn't work either. Which i probally did wrong as well. Link to comment Share on other sites More sharing options...
Dh42 Posted October 19, 2015 Share Posted October 19, 2015 Why do you just contact your host and put in a support ticket? Link to comment Share on other sites More sharing options...
AskMeTooFast Posted October 20, 2015 Author Share Posted October 20, 2015 Thank You Link to comment Share on other sites More sharing options...
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