Customer page give 503 error

[mdiehl]

Hello,

 

I have a user who reports that when they go to the "Customers" page, they get the list of customers, as expected.  However, if they click to sort by name, or almost any other field, they get a 503 error.

 

This is the (sanitized) entry in the http access log:

 

x.x.x.x - - [13/Oct/2015:11:54:14 -0400] "GET /admin123/index.php?controller=AdminCustomers&customerOrderby=firstname&customerOrderway=asc&token=58bc43fffb7a951708f090422833b686 HTTP/1.1" 503 629 "http://www.example.com/admin123/index.php?controller=AdminCustomers&token=58bc43fffb7a951708f090422833b686" "Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:34.0) Gecko/20100101 Firefox/34.0"
 

 

Here is the corrisponding error log:

 

2015-10-13 11:55:54.231 [iNFO] [x.x.x.x:57184] connection to [/tmp/lshttpd/APVH_alternic_Suphp.sock] on request #0, confirmed, 1, associated process: 948198, running: 1, error: Connection reset by peer!
2015-10-13 11:55:55.950 [iNFO] [x.x.x.x:57184] connection to [/tmp/lshttpd/APVH_alternic_Suphp.sock] on request #0, confirmed, 1, associated process: 948198, running: 1, error: Connection reset by peer!
2015-10-13 11:55:57.821 [iNFO] [x.x.x.x:57184] connection to [/tmp/lshttpd/APVH_alternic_Suphp.sock] on request #0, confirmed, 1, associated process: 948198, running: 1, error: Connection reset by peer!
2015-10-13 11:55:57.821 [NOTICE] [x.x.x.x:57184] Max retries has been reached, 503!
2015-10-13 11:55:57.821 [NOTICE] [x.x.x.x:57184] oops! 503 Service Unavailable
2015-10-13 11:55:57.821 [NOTICE] [x.x.x.x:57184] Content len: 0, Request line: 'GET /admin123/index.php?controller=AdminCustomers&customerOrderby=firstname&customerOrderway=asc&token=58bc43fffb7a951708f090422833b686 HTTP/1.1'
2015-10-13 11:55:57.821 [iNFO] [x.x.x.x:57184] Cookie len: 438, _ga=GA1.2.381820744.1444746927; PrestaShop-627417dd8f13cf722403491eabd5e522=CPhocDAcO2g6C2AhutUj%2BtbJcy7kOQgWSqQcJX8WXXpKr0cxhIxn5Z1pNUoZMSmuEHM8GTEe3pFVdxxo6xudJz6Hx8ONDVYzCUe1eKpsnX1WtivpT08Z1I4QhjNfJAHlhAcPGDkpvcj4RPBful6PF3FmSZcXAlqJqX6kOfcFrYAPam%2BMruQmRGcZN8qKMiCXoSNVoBrX08XcIY8TXC2ETFGsh46Qm4%2BWc41SmqjubUySYOOu5NFkuB8AAMEknQc5WsQazxAdoIBSFD7hl77oSEIwlpNCXzGfzD9G05IP5BYunFgXz1uwGu5RUxIr6ryyhyPkhMEVEtHSQu67%2Bldx3w%3D%3D000244
2015-10-13 11:55:57.821 [iNFO] [x.x.x.x:57184] abort request..., code: 4

 

 

The server is running LiteSpeed and the user is in a cagefs.  If I disable the cagefs for the user, I just get a white screen and no log entry.

 

Any ideas would be most appreciated.

 

Mike D.