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send email from prestashop not send


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The first step is to talk to your host and verify that mails are actually not being sent. Are you using an email address for your shop that is on your domain or is it an email like hotmail, gmail, ect?

 

I use webmail for prestashop.

 

email I sent through prestashop on the customer back again on our email. but not to the customer.

 

and appear like this on our web mail:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  [email protected]
    host mxserver2.masterweb.com [103.25.223.3]
    SMTP error from remote mail server after end of data:
    550 A URL in this email (nusasurfwear . com) is listed on https://spamrl.com/. Please resolve and retry

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from k070005 by server808x.maintenis.com with local (Exim 4.85)
	(envelope-from <[email protected]>)
	id 1Zloje-0003tf-1H
	for [email protected]; Tue, 13 Oct 2015 01:50:39 +0000
To:  <[email protected]>
Subject: [Nusa Debali] An answer to your message is available #ct10  #tcv391rfqvGgo2
X-PHP-Script: nusadebali.nusasurfwear.com/admin503p1xfde/index.php for 114.79.29.52
From: Customer service <[email protected]>
Reply-To: Customer service <[email protected]>
Date: Tue, 13 Oct 2015 09:50:38 +0800
X-LibVersion: 3.3.2
MIME-Version: 1.0
Content-Type: multipart/related;
 boundary="_=_swift-1613612918561c636e00ab04.70215640_=_"
Content-Transfer-Encoding: 7bit
Message-ID: <[email protected]>

This is a message in multipart MIME format.  Your mail client should not
be displaying this. Consider upgrading your mail client to view this
message correctly.
--_=_swift-1613612918561c636e00ab04.70215640_=_
Content-Type: multipart/alternative;
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--_=_swift-917188028561c636e00b061.80361658_=_
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 8bit


[http://nusadebali.nusasurfwear.com/en/]'>http://nusadebali.nusasurfwear.com/en/] 

Hi Moksha  Naura, 

Dear Customer,<br /><br />coba lagi email<br /><br />Regards,<br />Customer service 

Please do not reply directly to this email, we will not receive it. 

In order to reply, please use the following link: http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2'>http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2
[http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2'>http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2] 

Nusa Debali [http://nusadebali.nusasurfwear.com/en/]'>http://nusadebali.nusasurfwear.com/en/] powered by
PrestaShop(tm) [http://www.prestashop.com/]'>http://www.prestashop.com/] 


--_=_swift-917188028561c636e00b061.80361658_=_
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/1999/REC-html401-19991224/strict.dtd">
<html>
	<head>
		<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
		<meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" />
		<title>Message from Nusa Debali</title>


		<style>	@media only screen and (max-width: 300px){ 
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				td.box p{font-size: 12px !important;font-weight: bold !important;}
				.table-recap table, .table-recap thead, .table-recap tbody, .table-recap th, .table-recap td, .table-recap tr { 
					display: block !important; 
				}
				.table-recap{width: 200px!important;}
				.table-recap tr td, .conf_body td{text-align:center !important;}
				.address{display: block !important;margin-bottom: 10px !important;}
				.space_address{display: none !important;}
			}
	@media only screen and (min-width: 301px) and (max-width: 500px) { 
				body {width:308px!important;margin:auto!important;}
				.table {width:285px!important;margin:auto!important;}
				.logo, .titleblock, .linkbelow, .box, .footer, .space_footer{width:auto!important;display: block!important;}
				.table-recap table, .table-recap thead, .table-recap tbody, .table-recap th, .table-recap td, .table-recap tr { 
					display: block !important; 
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				.table-recap{width: 295px !important;}
				.table-recap tr td, .conf_body td{text-align:center !important;}

			}
	@media only screen and (min-width: 501px) and (max-width: 768px) {
				body {width:478px!important;margin:auto!important;}
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				.logo, .titleblock, .linkbelow, .box, .footer, .space_footer{width:auto!important;display: block!important;}
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	@media only screen and (max-device-width: 480px) { 
				body {width:308px!important;margin:auto!important;}
				.table {width:285px;margin:auto!important;}
				.logo, .titleblock, .linkbelow, .box, .footer, .space_footer{width:auto!important;display: block!important;}

				.table-recap{width: 295px!important;}
				.table-recap tr td, .conf_body td{text-align:center!important;}
				.address{display: block !important;margin-bottom: 10px !important;}
				.space_address{display: none !important;}
			}
</style>

	</head>
	<body style="-webkit-text-size-adjust:none;background-color:#fff;width:650px;font-family:Open-sans, sans-serif;color:#555454;font-size:13px;line-height:18px;margin:auto">
		<table class="table table-mail" style="width:100%;margin-top:10px;-moz-box-shadow:0 0 5px #afafaf;-webkit-box-shadow:0 0 5px #afafaf;-o-box-shadow:0 0 5px #afafaf;box-shadow:0 0 5px #afafaf;filter:progid:DXImageTransform.Microsoft.Shadow(color=#afafaf,Direction=134,Strength=5)">
			<tr>
				<td class="space" style="width:20px;padding:7px 0"> </td>
				<td align="center" style="padding:7px 0">
					<table class="table" bgcolor="#ffffff" style="width:100%">
						<tr>
							<td align="center" class="logo" style="border-bottom:4px solid #333333;padding:7px 0">
								<a title="Nusa Debali" href="http://nusadebali.nusasurfwear.com/en/" style="color:#337ff1">
									<img src="cid:[email protected]" alt="Nusa Debali" />
								</a>
							</td>
						</tr>

<tr>
	<td align="center" class="titleblock" style="padding:7px 0">
		<span class="title" style="font-weight:500;font-size:28px;text-transform:uppercase;line-height:33px">Hi Moksha  Naura,</span>
	</td>
</tr>
<tr>
	<td class="space_footer" style="padding:0!important"> </td>
</tr>
<tr>
	<td class="linkbelow" style="padding:7px 0">
		<span>Dear Customer,<br /><br />coba lagi email<br /><br />Regards,<br />Customer service</span>
	</td>
</tr>
<tr>
	<td class="space_footer" style="padding:0!important"> </td>
</tr>
<tr>
	<td class="linkbelow" style="padding:7px 0">
		<span>
			Please do not reply directly to this email, we will not receive it.			<br>
			In order to reply, please use the following link: <a href="http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2'>http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2" style="color:#337ff1">http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2'>http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2</a>		</span>
	</td>
</tr>

						<tr>
							<td class="space_footer" style="padding:0!important"> </td>
						</tr>
						<tr>
							<td class="footer" style="border-top:4px solid #333333;padding:7px 0">
								<span><a href="http://nusadebali.nusasurfwear.com/en/" style="color:#337ff1">Nusa Debali</a> powered by <a href="http://www.prestashop.com/" style="color:#337ff1">PrestaShop™</a></span>
							</td>
						</tr>
					</table>
				</td>
				<td class="space" style="width:20px;padding:7px 0"> </td>
			</tr>
		</table>
	</body>
</html>
--_=_swift-917188028561c636e00b061.80361658_=_--

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--_=_swift-1613612918561c636e00ab04.70215640_=_--
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The emails are being sent. They are being rejected at the other servers. That email is a rejection notice, it states why it is being rejected too http://screencast.com/t/RKjtXtpyD Your domain is on a spam list. If you go to the address in the email it will tell you how to delist your address.

 

thanks for info, and I was waiting for confirmation from the web host.
 
is there any other way to resolve the rejected email? or I have to wait from the web host.
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It is not your webhosts issue to handle more than likely they will not do anything. Go to the address I highlighted in the screenshot and follow the instructions.

 

Oke thanks Dh42. I will follow the instructions and after that it will wait until there blacklist again. I also sent an email to spamrl.

 

and I'll post the info back in again later.

 

Thank you very much

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