Nusasurfwear Posted October 13, 2015 Share Posted October 13, 2015 I need help, when customers send mail and my reply of prestashop, email replies are not sent, is there a solution to this hotel.I problems using prestashop 1.6.0.14 Link to comment Share on other sites More sharing options...
Dh42 Posted October 13, 2015 Share Posted October 13, 2015 Could you elaborate on what you mean by not sent. Like the customers are not getting the replies? Link to comment Share on other sites More sharing options...
Nusasurfwear Posted October 13, 2015 Author Share Posted October 13, 2015 Could you elaborate on what you mean by not sent. Like the customers are not getting the replies? Thanks for replying yup the customers are not getting the replies. how to resolve? Thanks Link to comment Share on other sites More sharing options...
Dh42 Posted October 13, 2015 Share Posted October 13, 2015 The first step is to talk to your host and verify that mails are actually not being sent. Are you using an email address for your shop that is on your domain or is it an email like hotmail, gmail, ect? Link to comment Share on other sites More sharing options...
Nusasurfwear Posted October 13, 2015 Author Share Posted October 13, 2015 The first step is to talk to your host and verify that mails are actually not being sent. Are you using an email address for your shop that is on your domain or is it an email like hotmail, gmail, ect? I use webmail for prestashop. email I sent through prestashop on the customer back again on our email. but not to the customer. and appear like this on our web mail: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [email protected] host mxserver2.masterweb.com [103.25.223.3] SMTP error from remote mail server after end of data: 550 A URL in this email (nusasurfwear . com) is listed on https://spamrl.com/. Please resolve and retry ------ This is a copy of the message, including all the headers. ------ Return-path: <[email protected]> Received: from k070005 by server808x.maintenis.com with local (Exim 4.85) (envelope-from <[email protected]>) id 1Zloje-0003tf-1H for [email protected]; Tue, 13 Oct 2015 01:50:39 +0000 To: <[email protected]> Subject: [Nusa Debali] An answer to your message is available #ct10 #tcv391rfqvGgo2 X-PHP-Script: nusadebali.nusasurfwear.com/admin503p1xfde/index.php for 114.79.29.52 From: Customer service <[email protected]> Reply-To: Customer service <[email protected]> Date: Tue, 13 Oct 2015 09:50:38 +0800 X-LibVersion: 3.3.2 MIME-Version: 1.0 Content-Type: multipart/related; boundary="_=_swift-1613612918561c636e00ab04.70215640_=_" Content-Transfer-Encoding: 7bit Message-ID: <[email protected]> This is a message in multipart MIME format. Your mail client should not be displaying this. Consider upgrading your mail client to view this message correctly. --_=_swift-1613612918561c636e00ab04.70215640_=_ Content-Type: multipart/alternative; boundary="_=_swift-917188028561c636e00b061.80361658_=_" Content-Transfer-Encoding: 7bit --_=_swift-917188028561c636e00b061.80361658_=_ Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 8bit [http://nusadebali.nusasurfwear.com/en/]'>http://nusadebali.nusasurfwear.com/en/] Hi Moksha Naura, Dear Customer,<br /><br />coba lagi email<br /><br />Regards,<br />Customer service Please do not reply directly to this email, we will not receive it. In order to reply, please use the following link: http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2'>http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2 [http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2'>http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2] Nusa Debali [http://nusadebali.nusasurfwear.com/en/]'>http://nusadebali.nusasurfwear.com/en/] powered by PrestaShop(tm) [http://www.prestashop.com/]'>http://www.prestashop.com/] --_=_swift-917188028561c636e00b061.80361658_=_ Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 8bit <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/1999/REC-html401-19991224/strict.dtd"> <html> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" /> <title>Message from Nusa Debali</title> <style> @media only screen and (max-width: 300px){ body { width:218px !important; margin:auto !important; } .table {width:195px !important;margin:auto !important;} .logo, .titleblock, .linkbelow, .box, .footer, .space_footer{width:auto !important;display: block !important;} span.title{font-size:20px !important;line-height: 23px !important} span.subtitle{font-size: 14px !important;line-height: 18px !important;padding-top:10px !important;display:block !important;} td.box p{font-size: 12px !important;font-weight: bold !important;} .table-recap table, .table-recap thead, .table-recap tbody, .table-recap th, .table-recap td, .table-recap tr { display: block !important; } .table-recap{width: 200px!important;} .table-recap tr td, .conf_body td{text-align:center !important;} .address{display: block !important;margin-bottom: 10px !important;} .space_address{display: none !important;} } @media only screen and (min-width: 301px) and (max-width: 500px) { body {width:308px!important;margin:auto!important;} .table {width:285px!important;margin:auto!important;} .logo, .titleblock, .linkbelow, .box, .footer, .space_footer{width:auto!important;display: block!important;} .table-recap table, .table-recap thead, .table-recap tbody, .table-recap th, .table-recap td, .table-recap tr { display: block !important; } .table-recap{width: 295px !important;} .table-recap tr td, .conf_body td{text-align:center !important;} } @media only screen and (min-width: 501px) and (max-width: 768px) { body {width:478px!important;margin:auto!important;} .table {width:450px!important;margin:auto!important;} .logo, .titleblock, .linkbelow, .box, .footer, .space_footer{width:auto!important;display: block!important;} } @media only screen and (max-device-width: 480px) { body {width:308px!important;margin:auto!important;} .table {width:285px;margin:auto!important;} .logo, .titleblock, .linkbelow, .box, .footer, .space_footer{width:auto!important;display: block!important;} .table-recap{width: 295px!important;} .table-recap tr td, .conf_body td{text-align:center!important;} .address{display: block !important;margin-bottom: 10px !important;} .space_address{display: none !important;} } </style> </head> <body style="-webkit-text-size-adjust:none;background-color:#fff;width:650px;font-family:Open-sans, sans-serif;color:#555454;font-size:13px;line-height:18px;margin:auto"> <table class="table table-mail" style="width:100%;margin-top:10px;-moz-box-shadow:0 0 5px #afafaf;-webkit-box-shadow:0 0 5px #afafaf;-o-box-shadow:0 0 5px #afafaf;box-shadow:0 0 5px #afafaf;filter:progid:DXImageTransform.Microsoft.Shadow(color=#afafaf,Direction=134,Strength=5)"> <tr> <td class="space" style="width:20px;padding:7px 0"> </td> <td align="center" style="padding:7px 0"> <table class="table" bgcolor="#ffffff" style="width:100%"> <tr> <td align="center" class="logo" style="border-bottom:4px solid #333333;padding:7px 0"> <a title="Nusa Debali" href="http://nusadebali.nusasurfwear.com/en/" style="color:#337ff1"> <img src="cid:[email protected]" alt="Nusa Debali" /> </a> </td> </tr> <tr> <td align="center" class="titleblock" style="padding:7px 0"> <span class="title" style="font-weight:500;font-size:28px;text-transform:uppercase;line-height:33px">Hi Moksha Naura,</span> </td> </tr> <tr> <td class="space_footer" style="padding:0!important"> </td> </tr> <tr> <td class="linkbelow" style="padding:7px 0"> <span>Dear Customer,<br /><br />coba lagi email<br /><br />Regards,<br />Customer service</span> </td> </tr> <tr> <td class="space_footer" style="padding:0!important"> </td> </tr> <tr> <td class="linkbelow" style="padding:7px 0"> <span> Please do not reply directly to this email, we will not receive it. <br> In order to reply, please use the following link: <a href="http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2'>http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2" style="color:#337ff1">http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2'>http://nusadebali.nusasurfwear.com/en/contact-us?id_customer_thread=10&token=v391rfqvGgo2</a> </span> </td> </tr> <tr> <td class="space_footer" style="padding:0!important"> </td> </tr> <tr> <td class="footer" style="border-top:4px solid #333333;padding:7px 0"> <span><a href="http://nusadebali.nusasurfwear.com/en/" style="color:#337ff1">Nusa Debali</a> powered by <a href="http://www.prestashop.com/" style="color:#337ff1">PrestaShop™</a></span> </td> </tr> </table> </td> <td class="space" style="width:20px;padding:7px 0"> </td> </tr> </table> </body> </html> --_=_swift-917188028561c636e00b061.80361658_=_-- --_=_swift-1613612918561c636e00ab04.70215640_=_ Content-Type: image/jpeg; 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Dh42 Posted October 13, 2015 Share Posted October 13, 2015 The emails are being sent. They are being rejected at the other servers. That email is a rejection notice, it states why it is being rejected too http://screencast.com/t/RKjtXtpyD Your domain is on a spam list. If you go to the address in the email it will tell you how to delist your address. Link to comment Share on other sites More sharing options...
Nusasurfwear Posted October 13, 2015 Author Share Posted October 13, 2015 The emails are being sent. They are being rejected at the other servers. That email is a rejection notice, it states why it is being rejected too http://screencast.com/t/RKjtXtpyD Your domain is on a spam list. If you go to the address in the email it will tell you how to delist your address. thanks for info, and I was waiting for confirmation from the web host. is there any other way to resolve the rejected email? or I have to wait from the web host. Link to comment Share on other sites More sharing options...
Dh42 Posted October 13, 2015 Share Posted October 13, 2015 It is not your webhosts issue to handle more than likely they will not do anything. Go to the address I highlighted in the screenshot and follow the instructions. Link to comment Share on other sites More sharing options...
Nusasurfwear Posted October 13, 2015 Author Share Posted October 13, 2015 It is not your webhosts issue to handle more than likely they will not do anything. Go to the address I highlighted in the screenshot and follow the instructions. Oke thanks Dh42. I will follow the instructions and after that it will wait until there blacklist again. I also sent an email to spamrl. and I'll post the info back in again later. Thank you very much Link to comment Share on other sites More sharing options...
Nusasurfwear Posted October 15, 2015 Author Share Posted October 15, 2015 Thanks Dh42 for help and now resolved. Link to comment Share on other sites More sharing options...
Dh42 Posted October 15, 2015 Share Posted October 15, 2015 Great, happy selling Link to comment Share on other sites More sharing options...
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