systemfail Posted October 12, 2015 Share Posted October 12, 2015 Hi I'm new in the forum and I have the current issue with my prestashop 1.5.3.1 1.- I can't login to the admin page even if my password is correct and I'm getting this error 2.- Our users can register but they cant login into their accounts and also we cant add products in the cart. I hope someone can help me. Thanks Link to comment Share on other sites More sharing options...
El Patron Posted October 12, 2015 Share Posted October 12, 2015 I can only try (2.) front office. when I try to create account http://screencast.com/t/GnUBvny84DLr when I try to login to new account http://screencast.com/t/E8cWlESrcjk I suspect there is similar issue when trying to login in to back office. Enable PS debug mode, to see if more information displayed about 500 error. Also check you hosting php error log. https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ (how to see errors I displayed using Chrome-->ctl+alt+j and see 'console'. Link to comment Share on other sites More sharing options...
systemfail Posted October 18, 2015 Author Share Posted October 18, 2015 (edited) Hi I've enabled the debug but I can't get any message, how can I access the php error log? Edited October 18, 2015 by systemfail (see edit history) Link to comment Share on other sites More sharing options...
El Patron Posted October 18, 2015 Share Posted October 18, 2015 Hi I've enabled the debug but I can't get any message, how can I access the php error log? the php error log should be accessible via your hosting control panel. if you have trouble locating contact your hosting provider. Link to comment Share on other sites More sharing options...
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