PayPal payments from Russia

[FoodFromCyprus]

We receive PayPal payments from many countries around the world and in many different currencies without any trouble.

With PayPal payments from Russia we always get problems and our customers have to place their order several times (3 - 4 times) until their PayPal payment actually goes through. Their payment is successful in the end if they are persistent and they do not give up after several unsuccessful attempts. I am sure that there is nothing wrong with our set up or PayPal account as the payment does eventually come through without us needing to change anything.

The error messages received in the cases when the payment is not successful are something like this: PayPal response:TIMESTAMP -> 2015-10-09T08:31:33ZL_ERRORCODE0 -> 10001L_SHORTMESSAGE0 -> Internal ErrorL_LONGMESSAGE0 -> Timeout processing request

 

Any idea what could be causing this? Does anybody else have a similar problem?

 

Thanks for your time.

[FoodFromCyprus]

Nobody else sells to Russia???

[El Patron]

Hi, I sell in Russia and love Rubles and the fact PayPal now accepts Rubles.

 

I do not have the number of sales I'd like to have from Russia but did have new client that did not have issue with paying  via PayPal on my US server.

 

I uses PayPal US nearly latest version.

[FoodFromCyprus]

I upgraded to 'PayPal Europe Official v3.10.2 - by PrestaShop' but the problem with payments from Russia persists. The error messages I get are like:

 

PayPal response:TIMESTAMP -> 2015-11-15T16:22:52ZL_ERRORCODE0 -> 10001L_SHORTMESSAGE0 -> Internal ErrorL_LONGMESSAGE0 -> Internal ErrorL_SEVERITYCODE0 -> Error

 

Any ideas?