Capturing information from customers AFTER order is complete

[barnardos]

Hi

 

We are building a shop that will be selling event tickets as well as other items such as books.  We sometimes need to capture information from event attendees (such as if they have dietary requirements for their lunch, for example, or need wheelchair access), and need to find a way to integrate this into the shop. Not all events need exactly the same info captured (some won't be serving lunch for example).

 

From a usability point of view, we don't want to add custom fields to checkout as it will be confusing for customers who are not attending events. 

 

One solution we thought of is adding a screen after the event order is complete and asking them to complete it - so possibly adapting a survey/customer feedback module. Are there any modules that will do this, and that will specifically trigger on the Thank You / Order Confirmation page rather than earlier in the process?

 

Or can anyone suggest another solution? 

 

Thanks so much in advance for any help!  I searched the forums by the way and didn't find anything, apologies if this has come up before.

 

Thanks

 

jean

 

 

[Rolige]

I think that could be a good idea, another one is send the survey by Mail.