Setting up Email

[cthornhill]

Hello,

 

I'm having difficulty configuring my SMTP properly. I've read many posts about this and none of the suggested answers have worked for me. Ideally what I want is to use the default settings (with my required email address of course) but I get errors when I send a test email. This was working previously and I made an edit that broke it without realising at the time.

 

This is from the PS official help docs:

The default settings

When loading the email parameters page, these default settings are in place:

• Mail domain name is set to "your-shop.pswebshop.com" (your subdomain/domain name, automatically configured).
• SMTP server is set to "smtp-relay.mailin.fr".
• SMTP user is set to your PrestaShop Cloud administrator email.
• SMTP password is empty (the password does exist in the database, it is just not shown here).
• Encryption is set to "None".
• Port is set to "587".

 

 

And this is what I've been trying to use:

• Mail domain name - "mystore.pswebshop.com"
• SMTP server - "smtp-relay.mailin.fr".
• SMTP user [email protected] (which is my own domain email address)
• SMTP password is empty (have tried using both my domain and pswebstore passwords here also)
• Encryption is set to "None".
• Port is set to "587".

 

I have also tried using my own domain's SMTP server settings:

• Mail domain name - domain.com
• SMTP server - email.domain.com
• SMTP user [email protected] (which is my own domain email address, also have tried just the username without @domain.com)
• SMTP password is empty (have tried using both my domain and pswebstore passwords here also)
• Encryption have tried None/TSL/SSL 
• Port i Have tried 587/443 and 25

 

I have gotten several errors throughout:

•  Error: Please check your configuration
  Authentication failed using username 'xxxxxxxxxxx' and password '***********'

 

• Error: Please check your configuration
  The SMTP connection failed to start [xxxxxxxx.xxxxxxxx.com:25]: fsockopen returned Error Number 110 and Error String 'Connection timed out'

 

• Error: Please check your configuration
  The SMTP connection did not allow the command 'EHLO xxxxxxxxxxx.pswebstore.com' to be sent. (fsockopen: #0)

 

Any help with this would be greatly appreciated.

Thanks in advance!