PayPal and customer information

[cuddlydr]

We started using Prestashop recently and so far we've had 3 orders. The first 2 were OK and the third has some problems:

 

- Order #3 is not visible in BO Orders page but it is visible if you view customer information. Payment went through.

- confirmation email contains no customer information (shipping, billing addresses)

- invoice generated has no customer information 

 

So why the first 2 orders were fine and third was weird?

 

My guess is that the customer reached checkout page,

1. clicked payment method PayPal

 

2. Skipped Login/Registration

3. Clicked Pay button

 

Which redirected them to PayPal.

 

So in Prestashop we have incomplete customer information acquired from PayPal (Address alias: Paypal_address), which is not enough, and even with that why isn't it properly used to create order entries and invoices etc.?

 

Our settings:

- Prestashop 1.6.1.1

- PayPal module version: 3.10.2 by Prestashop (we are UK based)

- PP settings: Website Payments Standard, Express Checkout shortcut: no, Use PayPal In Context Checkout: no, Use the PayPal Login functionality: no, Live mode, Direct Sales.

 

Are the dev team aware of these problems? I have seen some related posts in this forum but not sure if my problem is exactly the same.

[FoodFromCyprus]

In your general Prestashop settings (Preferences > Orders) have you enabled 'guest checkout'? If your customer checks out as a guest he does not need to go through the full customer registration.

[cuddlydr]

So, what you are trying to say that I need to disable quite useful option of guest checkout so that my orders and invoices are displayed properly in back office?

 

I was hoping for a better solution...