sounds Posted October 1, 2015 Share Posted October 1, 2015 (edited) Hi, I'm editing the localization - transactions.. When I send a reply to a customer (test) The top of the message always shows HI, Dear customer, Why is it not showing the name part? is it because the user is not logged in maybe? Obviously they don't have a name set in the contact form, if they're not logged in. It looks like this in the back end HI {FIRSTNAME} {LASTNAME}, Edited October 1, 2015 by sounds (see edit history) Link to comment Share on other sites More sharing options...
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