pureclothings Posted September 21, 2015 Share Posted September 21, 2015 Hello Team, I need your help. The search feature in my website is not working. When I search something nothing gets displayed. It can't find anything. Can you please tell me what can be done to improve it? Help will be highly appreciated. Regards, Link to comment Share on other sites More sharing options...
selectshop.at Posted September 22, 2015 Share Posted September 22, 2015 (edited) In future please add your questions to the Prestashop Forum section "Configuring & Using Prestashop". Ths forum Section Prestashop Cloud is exculsively for Prestashop Cloud doubts/customers. https://www.prestashop.com/forums/forum/104-configuring-using-prestashop/ Thank you. Your topic will be moved. Edited September 22, 2015 by selectshop.at (see edit history) Link to comment Share on other sites More sharing options...
pureclothings Posted September 22, 2015 Author Share Posted September 22, 2015 Okay. Any help from any members? Please, I'm in real trouble because of this. Link to comment Share on other sites More sharing options...
selectshop.at Posted September 23, 2015 Share Posted September 23, 2015 You should reindex your catalog, or index only the missing products. On your back-office Tab "preferencres -> search -> add missing products to the index". Link to comment Share on other sites More sharing options...
pureclothings Posted September 28, 2015 Author Share Posted September 28, 2015 I did those but didn't helped. Still no products are shown while searching. Any other help? Much needed. Link to comment Share on other sites More sharing options...
selectshop.at Posted September 29, 2015 Share Posted September 29, 2015 seems that the search box of your theme is not the native one. You should contact the developer of your theme. Seems that his module is not compatible with the Prestashop version in use. Link to comment Share on other sites More sharing options...
pureclothings Posted September 30, 2015 Author Share Posted September 30, 2015 It used to work, but now it isn't working. I haven't made any changes. Haven't upgraded the theme and prestashop version also. I'm looking for if I could make some changes and make it work. Any help in that case? Link to comment Share on other sites More sharing options...
selectshop.at Posted October 1, 2015 Share Posted October 1, 2015 (edited) So far I know you are not hosting you Shop on Prestashop Cloud ?! You should ask your provider if they made any changes on the server. He should inspect the reason why the index stopped. Perhaps your database has an index broken, which he should repair. Edited October 1, 2015 by selectshop.at (see edit history) Link to comment Share on other sites More sharing options...
pureclothings Posted November 4, 2015 Author Share Posted November 4, 2015 Didn't worked. Everything seems to be fine, but yet it didn't work. Not any good help from the community? Link to comment Share on other sites More sharing options...
pureclothings Posted November 5, 2015 Author Share Posted November 5, 2015 Any help please? At least from moderators. Link to comment Share on other sites More sharing options...
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