amoeba Posted August 20, 2008 Share Posted August 20, 2008 I'm new to Prestashop, which looks fantastic BTW, but I'm having problems uploading images. I've just done a fresh install of Prestashop onto my hosting providers server, ensuring that I set all directories to writable where required. My install passed all checks for writable directories, and I have no issues accessing and navigating the shop or the back office.Whenever I try to add an image to a product, I get an error: "an error occurred while copying image". I've tried JPG, PNG and GIFs, and all my test files are under 30Kb.My hosting meets all system requirements (PHP5, MySQL5, etc). Safe Mode is Off, so it shouldn't be that. Can anyone help? I'm not even sure where to start troubleshooting this? Link to comment Share on other sites More sharing options...
amoeba Posted August 24, 2008 Author Share Posted August 24, 2008 I was looking at this more over the weekend, and discovered that when I try to upload an image, something pretty strange seems to be happening. In the img folder there's a tmp folder. Before I try to upload an image, it's empty aside from an index.php file. But after I have a failed image upload, there are 4 images named product-mini-X.jpg in the folder - each one a tiny thumbnail of an existing product in the store. None of them, I might add, are the image I'm trying to upload.This may be part of some standard thumbnail creation stuff, but I would have thought that products that already exist wouldn't need new thumbs created.I'm using the latest version of PrestaShop, clean installed to my hosting server, with no changes except that I've added one new product and I'm trying to get image uploads to work. Link to comment Share on other sites More sharing options...
ejectcore Posted August 24, 2008 Share Posted August 24, 2008 The quickest answer would be for me to take a look for you are you on SKYPE? Link to comment Share on other sites More sharing options...
amoeba Posted August 24, 2008 Author Share Posted August 24, 2008 Yep, on Skype. Just sent you my details. Link to comment Share on other sites More sharing options...
shartifacts Posted August 27, 2008 Share Posted August 27, 2008 hi guys,I am just curious if you solve this problem, because me and other users try to solve it in topic http://www.prestashop.com/forums/viewthread/3992/old_bug_report_forum/image_uplod_problembut without succes.... Link to comment Share on other sites More sharing options...
amoeba Posted September 1, 2008 Author Share Posted September 1, 2008 I've been struggling with this image upload issue for a while and have finally found a solution to my problem. I thought I'd detail what I did in case it helps anyone else.For me, the issue was related to the fact that my hosting provider uses open_basedir restrictions. This allows them to limit which directories my PHP scripts have access to read and write to. Like a lot of hosting providers, they host multiple sites on a single box, so limit what your scripts have access to so you don't have the ability to traverse into another persons directories.Whenever an image was uploaded, it went into a temporary upload directory that Prestashop did not have the rights to operate in (i.e. was not included in the open_basedir allowed directories). So while the image did get uploaded to the server, Prestashop was unable to then move the file into its image directories and operate on it as normal.The solution for me was to get my hosting provider to change the PHP temp_upload_dir value to a directory that was inside of those that the open_basedir restrictions allowed me to access. As soon as that change was made, my images upload perfectly, first time!You can check to see if you have open_basedir restrictions in place by checking your phpinfo. If you have a value in open_basedir (rather than null) then there is a good chance you have those restrictions in place, and they may be affecting your ability to upload images. You may be able to change your temp_upload_dir in your php.ini or .htaccess file, depending on whether or not your host allows that, otherwise you may have to call them and get them to make the change for you.This may not be the solution for everyone, but it solved it for me, so hopefully it helps someone.Lastly a huge thanks to amwdesign, who generously helped me diagnose the problem from the other side of the world. Link to comment Share on other sites More sharing options...
ejectcore Posted September 1, 2008 Share Posted September 1, 2008 no problem glad I could help just wish there was time to sleep now & again Link to comment Share on other sites More sharing options...
shartifacts Posted September 2, 2008 Share Posted September 2, 2008 well, mega huge thx for solving this issue:-)but i´d like to ask you about how should looks like record in php.ini or rather in .htaccess.my phpinfo information is: open_basedir .:/httpd/html/sh_artifactseu upload_tmp_dir /httpd/html/sh_artifactseu/tmp thx very much for any reply.updated:I find out that my tmp directory was deleted thats why i had upload issue problem.Now is everythig working. Link to comment Share on other sites More sharing options...
webplus Posted December 1, 2008 Share Posted December 1, 2008 I've been struggling with this image upload issue for a while and have finally found a solution to my problem. I thought I'd detail what I did in case it helps anyone else.For me, the issue was related to the fact that my hosting provider uses open_basedir restrictions. This allows them to limit which directories my PHP scripts have access to read and write to. Like a lot of hosting providers, they host multiple sites on a single box, so limit what your scripts have access to so you don't have the ability to traverse into another persons directories.Whenever an image was uploaded, it went into a temporary upload directory that Prestashop did not have the rights to operate in (i.e. was not included in the open_basedir allowed directories). So while the image did get uploaded to the server, Prestashop was unable to then move the file into its image directories and operate on it as normal.The solution for me was to get my hosting provider to change the PHP temp_upload_dir value to a directory that was inside of those that the open_basedir restrictions allowed me to access. As soon as that change was made, my images upload perfectly, first time!You can check to see if you have open_basedir restrictions in place by checking your phpinfo. If you have a value in open_basedir (rather than null) then there is a good chance you have those restrictions in place, and they may be affecting your ability to upload images. You may be able to change your temp_upload_dir in your php.ini or .htaccess file, depending on whether or not your host allows that, otherwise you may have to call them and get them to make the change for you.This may not be the solution for everyone, but it solved it for me, so hopefully it helps someone.Lastly a huge thanks to amwdesign, who generously helped me diagnose the problem from the other side of the world. I think I have the same problem. I can't upload images to Prestashop. Installation was ok, all requirements checked green (ok). I checked on my hosting via phpinfo, that upload_tmp_dir is set to be outside of open_basedir. I asked my provider to change it, but he replied that from system reasons, they do not change upload_tmp_dir and that correct way of uploading file is to use move_uploaded_file function. I'am not very into PHP, can you please help? Link to comment Share on other sites More sharing options...
snags Posted February 25, 2009 Share Posted February 25, 2009 Hi there,Ive found that renaming the image works fine.BDS 005.jpg to bds005.jpg Link to comment Share on other sites More sharing options...
snags Posted February 25, 2009 Share Posted February 25, 2009 sorry i forgot to mention that sometimes you have to rename it a couple of times, I copy all of my images into a new folder named imagesUpload but always try to rename them somthing relevant so they renmain in numerical order.hope this helps Link to comment Share on other sites More sharing options...
Jason Bogner Posted March 17, 2009 Share Posted March 17, 2009 I am using 1and1 and I can modify the php.ini file, and see the changes in phpinfo(). Following above, I made changes to open_basedir and upload_tmp_dir so that they are inside my prestashop directory. When I import a product (using an ID of 405 for this example) I don't get any errors during the import, but there are no images created for the product. The product thinks the images are created because it loads the links pointing to img/p/405-1.jpg and img/p/405-2.jpg, but there are no images in that folder. Any ideas? Thanks in advance. Link to comment Share on other sites More sharing options...
paul2 Posted April 19, 2009 Share Posted April 19, 2009 has anyone got an update to this issue an error occurred while uploading imagei am using a 1and1 server dedicated which is a plesk 9.01 running centos i am unable to upload any images, i have setup prestashop on a 1and1 hosting accoutn with no problem as there hosting accounts seem to have the directive of open_basedir set to none, however on plesk server they have it set toopen_basedir /var/www/vhosts/virtualdomainname/httpdocs:/tmpi have tried to create the directory :tmp in shell still no joy i have tried editing the httpd.include and restarted apachestill no joy, do the developers or anyone have a fix ?Regards Link to comment Share on other sites More sharing options...
tapsytapsy Posted August 1, 2010 Share Posted August 1, 2010 I just had a similar problem (and fixed!)I have forgotten to set Read & Write permissions on the img folders. All good now Link to comment Share on other sites More sharing options...
jarvispc Posted August 4, 2010 Share Posted August 4, 2010 I just fixed it in my php.ini file there was a statement that said file_uploads = "Off" I changed it to on and it works Link to comment Share on other sites More sharing options...
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