PrestaShopException('The order address country is not active.')

[ragnabt]

Hi

 

I´m using prestashop 1.6.0.14, epay and onepagecheckout by zelarg

 

Everything is fine and works as expected when my shop is in developing mode (deactive) but when I activate my shop, then an exception occurs in the paymentmodule

 

this is in the log file

*ERROR* 2015/09/13 - 11:42:09: The order address country is not active. at line 383 in file classes/PaymentModule.php

 

 

The address are registred fine and the payment is fine, the order is in the backend. the only thing is that the order doesnt get a new status and therefore no orderconfirmation is sent to the customer. 

 

Please can anybody help?

 

 

[ragnabt]

Hi 

 

It seems the problem is solved. 

 

My presta is in multistore mode and in the configuration file there are 3 rows with ps_geolocation_enabled. one with null null in id_shop and id_shop_group and enabled =0 and one with 1 in id_shop_group and null in id_shop and enabled=0 and then there was enabled =1 for id_shop_group 1 and id_shop (which is my running shop)

 

That must explain why it worked when the shop was deactivated.

 

I hope someone can use this if the same problem occurs, and note to self: Test payment on testshop in active mode

 

 

[jwchris]

Hi, I'm getting this error even though my store is not on multistore mode. Anyone else is facing this issue?

[gpereira]

Hi, I'm getting this error even though my store is not on multistore mode. Anyone else is facing this issue?

I am getting the same but in multistore.

[J_Nine]

I get the following errors and greatly appreciate some assistance (I'm a novice). The only country that is set up is Canada, which is what I want, but I also have the problem of the shop reverting back to US on its own every so often and I haven't figured out why it's doing that. It also switches back to defaults for other settings as well such as deactivating a language.

 

Here are the errors I receive when entering an order. Please help! And thank you in advance!

 

[PrestaShopException]

The order address country is not active.
at line 391 in file classes/PaymentModule.php

386.                 $this->context->country = $context_country;

387.             }

388.

389.             if (!$this->context->country->active) {

390.                 PrestaShopLogger::addLog('PaymentModule::validateOrder - Country is not active', 3, null, 'Cart', (int)$id_cart, true);

391.                 throw new PrestaShopException('The order address country is not active.');

392.             }

393.

394.             if (self::DEBUG_MODE) {

395.                 PrestaShopLogger::addLog('PaymentModule::validateOrder - Payment is about to be added', 1, null, 'Cart', (int)$id_cart, true);

396.             }

• PaymentModuleCore->validateOrder - [line 1160 - controllers/admin/AdminOrdersController.php] - [9 Arguments]

·         1155.                     $employee = new Employee((int)Context::getContext()->cookie->id_employee);

·         1156.                     $payment_module->validateOrder(

·         1157.                         (int)$cart->id, (int)$id_order_state,

·         1158.                         $cart->getOrderTotal(true, Cart::BOTH), $payment_module->displayName, $this->l('Manual order -- Employee:').' '.

·         1159.                         substr($employee->firstname, 0, 1).'. '.$employee->lastname, array(), null, false, $cart->secure_key

·         1160.                     );

·         1161.                     if ($payment_module->currentOrder) {

·         1162.                         Tools::redirectAdmin(self::$currentIndex.'&id_order='.$payment_module->currentOrder.'&vieworder'.'&token='.$this->token);

·         1163.                     }

·         1164.                 }

·         1165.             } else {

·         Argument [0]

·         844

·         Argument [1]

·         2

·         Argument [2]

·         10

·         Argument [3]

·         PayPal USA, Canada

·         Argument [4]

·         Manual order -- Employee J. M.

·         Argument [5]

·         Array

·         (

·         )

·        

·         Argument [6]

·        

·         Argument [7]

·        

·         Argument [8]

·         46cd6a1471971b076c76acxxxxxxx

• AdminOrdersControllerCore->postProcess - [line 178 - classes/controller/Controller.php]

·         173.             if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className))) {

·         174.                 $this->setMedia();

·         175.             }

·         176.

·         177.             // postProcess handles ajaxProcess

·         178.             $this->postProcess();

·         179.

·         180.             if (!empty($this->redirect_after)) {

·         181.                 $this->redirect();

·         182.             }

·         183.

• ControllerCore->run - [line 367 - classes/Dispatcher.php]

·         362.             if (isset($params_hook_action_dispatcher)) {

·         363.                 Hook::exec('actionDispatcher', $params_hook_action_dispatcher);

·         364.             }

·         365.

·         366.             // Running controller

·         367.             $controller->run();

·         368.         } catch (PrestaShopException $e) {

·         369.             $e->displayMessage();

·         370.         }

·         371.     }

·         372.

• DispatcherCore->dispatch - [line 58 - admin/index.php]

·         53. if (!isset($_REQUEST['controller']) && isset($_REQUEST['tab'])) {

·         54.     $_REQUEST['controller'] = strtolower($_REQUEST['tab']);

·         55. }

·         56.

·         57. // Prepare and trigger admin dispatcher

·         58. Dispatcher::getInstance()->dispatch();