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[musicmaster]

The feedback from our payment provider didn't work. We are working to solve the problem.

 

My question now concerns the orders that are made under those circumstances. They have an amount but no products and according to PS they are not paid. I would like to turn this into a normal order and I wonder whether there is a script or a manual on how to do that.

 

[bellini13]

The customer should have a cart, so you should be able to create an order manually in the back office using their cart.

 

Go to back office Orders page, click on New Order and follow the steps

[musicmaster]

Thank you for your reply.

 

There is already a new order in the ps_orders table. Only: it doesn't have products assigned and it is not paid. So you can do nothing with it.

[bellini13]

Well, in that case, I'm not aware of a script or a manual that will show you how to correct it.  This situation usually occurs when the order process fails midway through the creation of the order, usually when sending an email.  That is something you are going to have to troubleshoot to fix.

 

As to fixing the partly created order, you will need to manually enter records in the order database tables using phpmyadmin

[musicmaster]

As to fixing the partly created order, you will need to manually enter records in the order database tables using phpmyadmin

 

I ended up doing that. But it is quite a lot of work. Tables where to add rows: ps_order_detail, ps_order_detail_tax, ps_order_history, ps_order_payment, ps_order_carrier. Most of these tables have many fields and the risk to have forgotten something is quite high. So I hoped there is some kind of script.