Checkout shipping cost not calculating

[Micheal-Jones]

Good Day all,

 

Iam on the edge of ripping out all my hair on my head, i have been battling with the same issue for over a week now with no results....

 

I have decided to turn to the community for assistance in getting this issue resolved !

 

First off my configuration information:

 

PrestaShop version 1.6.1.0

Server information Linux #1 SMP Fri Jun 12 15:09:02 EDT 2015 x86_64

Server software version Apache

PHP version 5.5.27

Memory limit 256M

Max execution time 30

Now the problem:

 

Iam currently stocking alot of products in which we decided not to have any weight or diameters captured into prestashop, as a result we created one carrier which is used for all our states/ zones.

 

In doing this we configured a fix price for the carrier based on the distance from the warehouse to each state, overall it works but iam faced with an issue of the shipping not being calculated in step 4 (Shipping part).

 

Upon checkout, the summary appears in which the carrier is displayed based on the state selected. (Which is correct) but proceeding on to shipping in step 4 (Shipping part) the carriers is displayed again but this time with no pricing ! instead it displays a (free) text next to each carrier.

 

As a result of no pricing displayed in step 4 (shipping part) step 5 (payment options) than calculates the shipping as free and no shipping cost are applied ?

 

Any assistance in fixing this issue would be much appreciated.

I have attached 2 screenshots of the checkout.

Thanx in advance

Edited September 7, 2015 by Micheal-Jones (see edit history)

[Micheal-Jones]

Hi,

 

anyone that can help me would be very appreciated!