technocracy Posted September 7, 2015 Share Posted September 7, 2015 Hi all, I've slowly been working through getting a shop up and working - which has been far more of a hassle that I even imagined it would be!! However - I have solved my issues as I've gone along and now I appear to have reached an impasse in getting the Carrier weight calculations to work. I mail products pretty much global and I charge basically what the carrier charges and the zone idea doesn't not work for me - essentially I need shipping costs per country. I have configured a zone per country and I've added the countries and I've added a carrier. Currently I am just testing a shipment inside Australia - however when I add ANYTHING to the cart it complains with the following error: The product selection cannot be delivered by the available carrier(s). Please amend your cart. The product selection cannot be delivered by the available carrier(s): it is too heavy. Please amend your cart to lower its weight. I have set the carrier ranges 0 - 500grams, 501-1000grams, 1001-2000grams - the products I am testing with are 130grams and regardless of what I try I just get this error. As I've been writing this mail I just updated a weight on a product (as I changed from kg to grams - since all the items I sell are small) and now I just get: No carriers available. This is driving me to distraction!! Any help would be appreciated! (the shop isn't accessible as it's in development to replace my Shopify shop) Thanks Steve (Any further screenshots or info required to assist please let me know . . . thanks) Link to comment Share on other sites More sharing options...
technocracy Posted September 7, 2015 Author Share Posted September 7, 2015 Crap and crap - a day wasted hunting that down! For anyone running into this the is answer is when you change the Zones it wipes the zone from the State (not the Country). Unfortunately as I was looking at Australia when I inspected the State configuration Australia was list in the Zone, but this is just a display issue, Australia wasn't actually applied to the state! I would suggest as a Prestashop fix that a blank is added to the top of the Zone list in the States so other people don't run into the same issue! On to the next part of the shop . . . ! Link to comment Share on other sites More sharing options...
rololo88 Posted September 10, 2015 Share Posted September 10, 2015 I had same issue but i solved the problem differently (different cause seems). It was related to the range weight. Prestashop was unable to find a proper weight range for the problematic products and an error of weight was displayed. There was a gap of only 1kg but it was enough to get an error. It was same error as you: The product selection cannot be delivered by the available carrier(s). Please amend your cart. The product selection cannot be delivered by the available carrier(s): it is too heavy. Please amend your cart to lower its weight. Link to comment Share on other sites More sharing options...
rufusqueen Posted September 30, 2015 Share Posted September 30, 2015 Same.. i already tried to create a very wide range of decimal points for weight range.. but still same problem. i also configured the zone issue still problem.. anyone knows how to solve it? Link to comment Share on other sites More sharing options...
rufusqueen Posted September 30, 2015 Share Posted September 30, 2015 ANybody found a solution for this problem.. I have been going on for 48hours trying to find whats the problem.. I also check the product weight (each of them) and also check my zone / states .. but can't find whats the cause of this problem? Link to comment Share on other sites More sharing options...
William chai Posted October 21, 2015 Share Posted October 21, 2015 I got the same problem. I'm going to give up on prestashop. It is free but can't use. Too bad. If you want people to use your service, make it user friendly. This is not user friendly. 2 Link to comment Share on other sites More sharing options...
esmeraldamora Posted June 22, 2016 Share Posted June 22, 2016 any solution here ? Link to comment Share on other sites More sharing options...
costispaps Posted December 1, 2016 Share Posted December 1, 2016 You have to make sure your price range is set correctly. Otherwise your product can be out of range and therefore correctly gives "The product selection cannot be delivered by the available carrier(s)." Link to comment Share on other sites More sharing options...
ammowarehouse Posted July 30, 2017 Share Posted July 30, 2017 I have my store setup vers. 1.6 and have the same issues. Everything looks fine but the checkout shows up with "The product selection cannot be delivered by the available carrier(s). Please amend your cart. " error. Anyone out there who can help me with that? Link to comment Share on other sites More sharing options...
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