500 Internal Server Error after install

[katenagel]

PrestaShop has been kicking my butt all day. I am at my wit's end. I am transferring a client's website. I have all their website files. My hosting company has installed their database. After several unsuccessful attempts, I finally downloaded PrestaShop from the website. I then unzipped it, and loaded everything to the website via FTP. I went to start installing files, and it started well: I was able to choose the language. However, I immediately got an error after that. Now, I get an error whenever I try to go to the install folder. 

 

I REALLY need some help here!!!!!! Does anyone have anything at all?

 

Kate

[El Patron]

Hi Kate,

 

When we receive a blank or 500 we then need to find the underlying error to progress with solving problem.

https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/

[katenagel]

El Patron,

 

It didn't work. I get the same error I got before.

 

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

[El Patron]

please check the php error log from you hosting account.  Some types of errors will never be displayed to back/front office for security reasons.

 

if you are unable to uncover the error this would then be a good time to contact hosting for help.  to me sounds like 'mod_security' issue but underlying error is determined, it's just a guess.

[katenagel]

El Patron,

 

Can you tell me the best way to reach my end goal? I have a client who is transferring their hosting to me. I am a reseller with over 20 accounts in my hosting. The domain transfer, naturally, was cancelled. (I think that is a ploy that every hosting company uses since it seems to happen to me every time.) I have decided to run their website on one of my test domains until the domain transfer comes through. That way they actually HAVE a website.

 

I have a disc with their database and all their web files. They used PrestaShop to set up everything originally. My hosting provider has imported the database to the temporary domain. All I want to do is connect it to the PrestaShop files so they have access to their website. They have been down a week already, and I NEED to have this up and running by tomorrow.

 

Any help you can give me would be much appreciated.

 

Thanks!

 

Kate

[katenagel]

I reinstalled PrestaShop, and I got further than before. Now I can't connect to the database. Thanks!

[El Patron]

I reinstalled PrestaShop, and I got further than before. Now I can't connect to the database. Thanks!

 

Hi, I've given my best advice above to help you move forward, you did not report back here status from contacting hosting.  

 

Some hosting does not play well with a more complex CMS like PrestaShop.  When you can not get the underlying error message then it's not possible to resolve.

 

Consider other hosting that is known to support ps.  click here

[katenagel]

I couldn't find the php error log. The log I found didn't show any errors. That was yesterday. My hosting company does allow/support PrestaShop. They are the ones who installed the database for me since it was too big for me to do on my own. Changing hosting at this juncture is not practical.

 

Thanks for all your help, though!

 

Kate

[El Patron]

did you contact your hosting company and explain that you are getting a 500 error and need to find the underlying error?  If you cannot find it, then don't give up!

[katenagel]

I'm not getting the 500 internal server error anymore.  I reinstalled PrestaShop, and I was able to get to step 5 instead of stalling on step 1. I have been on with my hosting company several times this weekend, but I will get them again. Thanks for the encouragement! 

 

Kate

[El Patron]

I'm not getting the 500 internal server error anymore.  I reinstalled PrestaShop, and I was able to get to step 5 instead of stalling on step 1. I have been on with my hosting company several times this weekend, but I will get them again. Thanks for the encouragement! 

 

Kate

 

Hi Kate, sorry I'm older community member and I can lose 'easily' tract of a thread.  Not sure why the keep me around.

 

Originally you wanted to simply transfer client site.  The point of doing install was to prove/disprove that you hosting supports ps.

 

going back to original idea (move client shop), get a hold of phpmyadmin for your hosting so you can import the clients db yourself.

 

Then after you have uploaded clients files.  change config/settings.inc.php db settings...

define('_DB_SERVER_', 'typically localhost');
define('_DB_NAME_', 'client_db_name');
define('_DB_USER_', 'client_db_username');
define('_DB_PASSWD_', 'client_db_pwd');

now navigate to this shops back office

go to preferences-->seo&urls-->scroll down and change the domain name to what you are using 

clear browser cache

visit front office...

 

TIP: if you are going to host clients, then make sure not to rely on hosting support for moving 'any' data.  you need just a few more webmaster type skills and you should be fine...