Help. I cannot access Prestashop dashboard

[bigdeals2013]

Help me! I cannot access the dashboard of my Prestahop. My hosting provider said they cannot figure out what is wrong and therefore cannot fix it. I am getting a blank page when I try to log into the dashboard. Here is a link 

 

http://autistictoystore.com/

 

My other website is off line totally. Viehigh.com  Link to error message

 

Link to database cannot be established: SQLSTATE[HY000] [2005] Unknown MySQL server host 'Menaccess.db.8253486.hostedresource.com' (0)

[polosat]

Turn on error displaying on your first site. Edit file /config/defines.inc.php via FTP and set constant _PS_MODE_DEV_ to true instead of false.

For the second site: are you sure you are connecting to MySQL with correct credentials? Check it in the file /config/settings.inc.php

[ps20]

  hi

 

 

Turn on error reporting   config/defines.inc.php

 /* Debug only */

if (!defined('_PS_MODE_DEV_')) {

define('_PS_MODE_DEV_', true);

}

[ps20]

hi

 

 

check your database connecton on config/settings.inc.php

 

 

 

 

thanks

[ps20]

hi

 

 

 

check on database

 select * from ps_shop_url;

check domain name ,domain_ssl& physical_url

+-------------+---------+-----------+------------+--------------+-------------+------+--------+

| id_shop_url | id_shop | domain    | domain_ssl | physical_uri | virtual_uri | main | active |

+-------------+---------+-----------+------------+--------------+-------------+------+--------+

|           1 |       1 | localhost | localhost  | /update-ps/  |             |    1 |      1 |

+-------------+---------+-----------+------------+--------------+-------------+------+--------+

 

select * from ps_configuration where name like "%ssl%";

 

check  NULL | PS_SHOP_DOMAIN_SSL

+------------------+---------------+---------+--------------------+-----------+---------------------+---------------------+

| id_configuration | id_shop_group | id_shop | name               | value     | date_add            | date_upd            |

+------------------+---------------+---------+--------------------+-----------+---------------------+---------------------+

|               27 |          NULL |    NULL | PS_SSL_ENABLED     | 0         | 2015-09-08 15:26:01 | 2015-09-08 12:03:29 |

|              369 |          NULL |    NULL | PS_SHOP_DOMAIN_SSL | localhost | 2015-09-09 09:21:28 | 2015-09-09 09:28:11 |

+------------------+---------------+---------+--------------------+-----------+---------------------+---------------------+

2 rows in set (0.07 sec)

 

thank you

[NemoPS]

Does the front office work?
It totally looks like a hosting problem to me. It can't connect to the database for some reason. Using ssl for the back office? Set that 

 

PS_SSL_ENABLED

To 0 in ps_configuration