Guest Checkout Phone number error

[ableier]

Hi all,

 

My guest checkout has suddenly become unusable.  When completing the form there is an error saying that a phone number is required.  The only field available to fill is Mobile Phone.  Even if there is a number in mobile phone it throws the same error, "Phone number required".  Phone Number is Mandatory is turned to off in the BO.  It also shows Null in the DB.  I've replaced authentication.tpl, address.tpl and addresses.tpl with fresh pages with no results.  I found the following closed thread:

 

https://www.prestashop.com/forums/topic/322195-guess-checkout-mobile-phone-field-required-get-error-phone-is-required/

 

Please, does anyone have an idea on what could be going on here!?

 

On a side note, I also have a zip code error, although it doesn't affect the sign up.  It just shows red when entered.  I also removed any zip code validation from Localization > Countries.  I don't know if these are related.  Here is the thread for that issue:

 

https://www.prestashop.com/forums/topic/465629-postal-code-error-after-updating-to-1611/

 

PS 1.6.1.0

United States

[NemoPS]

DId you install any new module? Are you using any override for the address class/controller?

[David Eschmeyer]

you can always fix the phone field

 

themes/yourtheme/order-opc-new-account.tpl

line 250 in default-bootstrap for 1.6.1.4

<div class="form-group is_customer_param">

 

[10:46]

 

is_customer_param is the problem... if it is removed then guest checkout is fixed showing both phone fields

 

Then your validation will work.  If you dont have an override then perhaps someone altered /classes/Address.php and set phone to required in the definitions... In any case now this is fixed because the guest checkout has the phone field too.

 

The above fix is for 1 page checkout.

[David Eschmeyer]

for standard 5 step GUEST checkout, you can add the field in 

themes/yourtheme/Authentication.tpl

 

insert this at line 272

<p class="form-group">

<label for="phone">{l s='Home phone'}{if isset($one_phone_at_least) && $one_phone_at_least} ^*{/if}</label>

<input type="text" class="form-control" name="phone" id="phone" value="{if isset($smarty.post.phone)}{$smarty.post.phone}{/if}" />

</p>

 

(just before mobile phone)

[David Eschmeyer]

for forced require validation... 

 

classes/address.php

 

definitions array... you can add or remove required => true

 

example:

 

            'phone' =>                array('type' => self::TYPE_STRING, 'validate' => 'isPhoneNumber', 'required' => true, 'size' => 32),

            'phone_mobile' =>        array('type' => self::TYPE_STRING, 'validate' => 'isPhoneNumber', 'size' => 32),

 

 

here i force home phone, but dont care about cell.  This satisfies the setting at least 1 phone number required as well.

[khejit68]

 

you can always fix the phone field

 

themes/yourtheme/order-opc-new-account.tpl

line 250 in default-bootstrap for 1.6.1.4

<div class="form-group is_customer_param">

 

[10:46]

 

is_customer_param is the problem... if it is removed then guest checkout is fixed showing both phone fields

 

Then your validation will work.  If you dont have an override then perhaps someone altered /classes/Address.php and set phone to required in the definitions... In any case now this is fixed because the guest checkout has the phone field too.

 

The above fix is for 1 page checkout.

 

 

Thanks, I solved my old problem.

 

I removed is_customer_param from order-opc-new-account.tpl, but I added class hidden instead, because I just want to hide the input I don't use.

I also removed 'required'=>true from definition in Address class, from both phones, because I don't want this to be obligatory.

 

Before that fix I had whole div containing first phone removed from both occurences in order-opc-new-account.tpl. It was okay, but when customer got to guest checkout, left for some more shopping and came back to guest checkout, there was an error about phone being invalid.

Now the error is gone, but field for first phone is invisible anyway

 

I remember the solution consisting of removing unused phone from definition array in Address class, but I wouldn't recommend it. I'm not sure about security of this, and this is core manipulation.

[David Eschmeyer]

as per making the 2nd phone show, dont forget it has to be done further down the tpl too for the invoice address if different from shipping address.  Almost forgot that

 

[Lloyd966]

Hi,

 

does the fix below work for step   2 - Sign in   for a guest checkout or just step 3 Address 

 

you can always fix the phone field

 

themes/yourtheme/order-opc-new-account.tpl

line 250 in default-bootstrap for 1.6.1.4

<div class="form-group is_customer_param">

[Lloyd966]

If your are trying to fix this error in the 5 step checkout for a guest checkout, as discussed in the post above - Posted 02 February 2016 - 10:52 AM, not only will you have to add those lines (just before mobile phone). you will also have to add the following

 

{if isset($one_phone_at_least) && $one_phone_at_least}

    {assign var="atLeastOneExists" value=true}

    <p class="inline-infos required">** {l s='You must register at least one phone number.'}</p>

{/if} 

      

      (just after mobile phone)

 

 

Hope this Helps.