500 Server Error Oops, something went wrong.

[vinsbg]

Hi, 

 

I'm new here and new in prestashop. I've set my shop and everything is working except when I make some order and on last step where is "finish order" i got this error:

500 Server Error Oops, something went wrong.

I put debug mode on to see what is the error but honestly I don't understand what is it. Here is the error:

[PrestaShopException]

Can't load Order status
at line 178 in file classes/PaymentModule.php

173. 
174. 		$order_status = new OrderState((int)$id_order_state, (int)$this->context->language->id);
175. 		if (!Validate::isLoadedObject($order_status))
176. 		{
177. 			PrestaShopLogger::addLog('PaymentModule::validateOrder - Order Status cannot be loaded', 3, null, 'Cart', (int)$id_cart, true);
178. 			throw new PrestaShopException('Can\'t load Order status');
179. 		}
180. 
181. 		if (!$this->active)
182. 		{
183. 			PrestaShopLogger::addLog('PaymentModule::validateOrder - Module is not active', 3, null, 'Cart', (int)$id_cart, true);

This line ( 178 ) is in red color - throw new PrestaShopException('Can\'t load Order status');

 

Can anyone help me with this one?

[NemoPS]

What is the payment module? It seems it's trying to set the order to an invalid status

[vinsbg]

It is custom payment module from one of the carriers in the country with delivery option and everything. I've contacted the company which is owner and they are checking now. Will post what happen as soon as I have answer.

[vekia]

check where the $id_order_state is defined and what number it contains

then go to orders > statuses and verify if status with this id exists.

[NemoPS]

It is custom payment module from one of the carriers in the country with delivery option and everything. I've contacted the company which is owner and they are checking now. Will post what happen as soon as I have answer.

 

It's likely using a non existing status then. You can check what the user above me said.

[vinsbg]

I have defined new status for orders. Then assign it to the payment method but the result is same. How can I do this:

 

check where the $id_order_state is defined and what number it contains

then go to orders > statuses and verify if status with this id exists.

[vinsbg]

It's crashing on the last step 'Validation'  whit this error:

PaymentModuleCore->validateOrder - [line 31 - modules/econtpayment/controllers/front/validation.php] - [9 Arguments]
26. 
27. 		if (Tools::getValue('confirm'))
28. 		{
29. 			$customer = new Customer((int)$this->context->cart->id_customer);
30. 			$total = $this->context->cart->getOrderTotal(true, Cart::BOTH);
31. 			$this->module->validateOrder((int)$this->context->cart->id, Configuration::get('PS_OS_PREPARATION'), $total, $this->module->displayName, null, array(), null, false, $customer->secure_key);
32. 			Tools::redirectLink(__PS_BASE_URI__.'order-confirmation.php?key='.$customer->secure_key.'&id_cart='.(int)$this->context->cart->id.'&id_module='.(int)$this->module->id.'&id_order='.(int)$this->module->currentOrder);
33. 		}
34. 	}
35. 
36. 	/**

[NemoPS]

Check the db for

PS_OS_PREPARATION

 

ps_configuration table

[vinsbg]

id_configuration: 121

id_shop_group: NULL

id_shop: NULL

name: PS_OS_PREPARATION

value: 3

date_add: 0000-00-00 00:00:00

date_upd: 0000-00-00 00:00:00

 

That's what I have in database table ps_configuration for PS_OS_PREPARATION

[NemoPS]

Is the status with id = 3 available on the store?

If so, try setting shop and shop_group to 1
 

[vinsbg]

So I really don't have status with id = 3. I have with 1 and 2. So I changed the value = 2 and now is working. 

 

Just one question: How value 3 is set there when I don't have status with ID = 3 in back office?

[NemoPS]

I think it's set when you install presta, and you are not supposed to erase the status