gioeleslfierro Posted September 1, 2015 Share Posted September 1, 2015 (edited) I use the official Analytics module to tracking visit bat i can't see all visits. Internal statistics say that last month I had 50,000 visits while analytics says they are only 400. In addition to this Analytics reports only on the home page visitors but customers have visited products and pages and have also purchased. Any idea why I have these problems? This is my configuration: Prestashop 1.0.6.14 with official Google Analytics module updated to the latest version Edited September 7, 2015 by gioeleslfierro (see edit history) Link to comment Share on other sites More sharing options...
bitsurfer Posted September 1, 2015 Share Posted September 1, 2015 I have exactly the same problem... Anybody?? Ps 1.6.1.1 live site: http://www.dreamakeramps.com Link to comment Share on other sites More sharing options...
gioeleslfierro Posted September 3, 2015 Author Share Posted September 3, 2015 No one who can help us? Link to comment Share on other sites More sharing options...
garyjj127 Posted September 3, 2015 Share Posted September 3, 2015 Do you have the Google Tag Assistant plug in for Google Chrome browser? If you install it, it will show whether the analytics code is working properly. I use 1.6.1.0, and there is a problem with the analytics module that renders it useless when JavaScript is placed at the bottom of the page (in the back office "performance" section). If you disable the option to move Javascript to the bottom I expect you'll see a huge change. Hopefully there will be a solution to this soon! Link to comment Share on other sites More sharing options...
bitsurfer Posted September 3, 2015 Share Posted September 3, 2015 Hi Garyjj127, thanks for the suggestion. Yep, Google Tag Assistant lights green on all the product pages but not in the home page of the website where it says "no HTTP response detected" (but if I right click>view source the analytics code is there)... Conversely if I go to Google Analytics it's reporting the homepage only... The move js to bottom was already switched off in my performance section. Link to comment Share on other sites More sharing options...
garyjj127 Posted September 3, 2015 Share Posted September 3, 2015 bitsurfer: I just deleted the module and installed an old module (V1.4), and it seems to work fine now! Link to comment Share on other sites More sharing options...
bitsurfer Posted September 3, 2015 Share Posted September 3, 2015 Great! Do you have a link where I can download that older module version? Link to comment Share on other sites More sharing options...
gioeleslfierro Posted September 3, 2015 Author Share Posted September 3, 2015 Google Tag Assistant detect code only in backend (with no HTTP response detected) but not in frontend Link to comment Share on other sites More sharing options...
ReactionCode Posted September 6, 2015 Share Posted September 6, 2015 Hi. Maybe you can have any of these problems. 1.- If you upgraded the module, remember to clear the PS cache. 2.- If you have PS1.6 or over, take in count the performance CCC option, "Move Javascript to the end" With this option enabled you can lost almost all bounces rates. 3.- A bug on your Analytics module version. The best way, is restore to your last stable version. For check your analytics tracking is convenient to install the extensions Tag Assistant, and Google Analytics Debugger, with this last one you can debug the data sent to GA. Tag assistant: https://chrome.google.com/webstore/detail/tag-assistant-by-google/kejbdjndbnbjgmefkgdddjlbokphdefk GA Debugger: https://chrome.google.com/webstore/detail/google-analytics-debugger/jnkmfdileelhofjcijamephohjechhna Link to comment Share on other sites More sharing options...
garyjj127 Posted September 7, 2015 Share Posted September 7, 2015 Great! Do you have a link where I can download that older module version? In my Drop box https://www.dropbox.com/s/0bvpja15blbkmsr/ganalytics.zip?dl=0&s=sl Link to comment Share on other sites More sharing options...
gioeleslfierro Posted September 7, 2015 Author Share Posted September 7, 2015 In my Drop box https://www.dropbox.com/s/0bvpja15blbkmsr/ganalytics.zip?dl=0&s=sl Super cool, it works! Thank you! Link to comment Share on other sites More sharing options...
garyjj127 Posted September 7, 2015 Share Posted September 7, 2015 Super cool, it works! Thank you! No problem! Hopefully they'll bring out a new version soon that works properly.... Link to comment Share on other sites More sharing options...
bitsurfer Posted September 7, 2015 Share Posted September 7, 2015 Thanks garyjj127 and Presta-Lab. The older Ganalytics V1.4 worked! I've also found a more recent V1.8.2 that works fine too... This is the link: https://www.prestashop.com/forums/index.php?app=core&module=attach§ion=attach&attach_id=115874 1 Link to comment Share on other sites More sharing options...
TACS Posted January 16, 2016 Share Posted January 16, 2016 Thanks garyjj127 and Presta-Lab. The older Ganalytics V1.4 worked! I've also found a more recent V1.8.2 that works fine too... This is the link: https://www.prestashop.com/forums/index.php?app=core&module=attach§ion=attach&attach_id=115874 using 1.6.0.9 and I found that V1.4 worked too, this was after rolling back from a version that was around 2.3. I did this because the Tag assistant was displaying red on homepage and cart (although it had been reporting the correct data back) so i figured id go ahead and try the slightly newer version you posted a link too, however the link seems to be dead now Link to comment Share on other sites More sharing options...
TACS Posted January 16, 2016 Share Posted January 16, 2016 using 1.6.0.9 and I found that V1.4 worked too, this was after rolling back from a version that was around 2.3. I did this because the Tag assistant was displaying red on homepage and cart (although it had been reporting the correct data back) so i figured id go ahead and try the slightly newer version you posted a link too, however the link seems to be dead now well, it turns out that the 2.3.4 module worked afterall, it just needed to be reset, so for anyone scratching their head wondering why, just hit the reset button 1 Link to comment Share on other sites More sharing options...
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