Merchants receiving confirmation mail on orders being cancelled

[Sophia(sofi)]

Hi Team Prestashop,

   I have my website live now but there is a small problem with the mail . The mail configurations are perfect and is working. 

 

But even a customer cancells his order half the way... It is considered payment error or cancelled order. So customer is receiving a mail confirmation  on cancelled order but the problem is I as a merchant I am also receiving mail but its not a cancelled mail its a new order place mail template. 

 

Can anyone help me with this asap. My website www.theethnicstory.com

[bellini13]

sounds like you are using the mailalerts module.  The mail alerts module will always send a new order notification email for ANY new order, regardless of its status

[Sophia(sofi)]

So how am I suppose to solve this. 

 

IT can be any of this two solutions.

 

1)  I either don't receive a mail itself on cancellation of order else 

 

2) I receive a cancel mail same as the customer.

 

 

 

Can anyone help me with this . I am facing huge problem if I track orders as per my email. 

[bellini13]

1)  I either don't receive a mail itself on cancellation of order else

 

Prestashop does not send the merchant an email if the order status is changed to cancel.  This is something you would need to develop

[Sophia(sofi)]

I m ofcourse receiving a mail as new order placed even if the the customer has got a payment error. 

 

But luckily the customer receives a cancellation mail . Although my orders in the BO shows payment error But as a merchant I still receive an mail that the order is being placed. 

Edited August 29, 2015 by Sophia(sofi) (see edit history)

[bellini13]

we are saying the same thing.  is there a question you are asking?