problem with receiving orders - paypal accepting payment but back office not receiving orders

[suze75]

We've just launched our store at: weplaywithdolls.net

We've followed the instructions for configuring the PayPal module (v1.6).

We've also turned on IPN on the PayPal account and it is pointed at the location of the validation script in the paypal module in our prestashop installation: http://weplaywithdolls.net:8888/store/modules/paypal/validation.php
(as per the instructions in the wiki at http://www.prestashop.com/wiki/PayPal_and_PrestaShop/)

Our customers are able to place orders - everything works fine for them and paypal accepts the payment and sends us a notification email.

BUT - the prestashop back office isn't receiving notification of the order. There are no orders listed in the 'orders' tab in the back office, and the inventory isn't being updated as sales are made.

The IPN history in the PayPal account shows the IPNs as 'retrying'.

Help! We've tried everything we can think of but must be missing something ....

EDIT: Problem solved - see reply below.

[tomerg3]

Why :8888, it doesn't look like your webserver is using port 8888, but rather the default port 80.

Try removing the :8888

[suze75]

Thanks for your reply.

We used port 8888 as we were following the instructions at:

http://www.prestashop.com/wiki/PayPal_and_PrestaShop/

In Profile >> Selling Preferences >> Instant Payment Notification Preferences, set:

* Instant Payment Notification (IPN) to On
* Instant Payment Notification (IPN) URL to http://localhost:8888/prestashop/modules/paypal/validation.php

We had tried changing and removing the port to no avail.

But we have solved the problem overnight - it turned out to be a permissions error: our hosting provider didn't like the 777 permission recursed down from the modules directory and was blocking access to the validation script. We changed permissions on the /modules/paypal/ directory to 755 and the problem resolved itself once PayPal retried sending the IPNs.

The information that helped us was found here:

http://www.presto-changeo.com/content/10-fixing-paypal-problems

Thank you!

[anke]

Same issue here....
we ended up getting a SSL and using the Paypal API....works GREAT now!

[AffordableFiberOptics]

I'm on a shared server with shared SSL and don't want to use the API.

Any luck with getting it to run with the v1.6 module? I'm having the same problem with BO and PayPal not speaking to each other.

Thanks.
Patrick