wide-eyed Posted August 3, 2015 Share Posted August 3, 2015 (edited) When a customer pays we are getting payment errors with the error code, "Field format error: 10561- There's an error with this transaction. Please enter a complete billing address." This error is stopping all transactions EVEN when there is a complete billing address!!! We are using the PayPal Payments Advanced configuration with the PayPal module supplied by PS. Obviously there is a problem somewhere between the transfer of information from the cart to the payment gateway. How do I fix this?? BTW we are on the PS cloud using the default template. Update: Just spoke with PayPal and they have verified that the billing address information is not being passed from the cart to the api.......today I lost over $1100 in sales. Even tried to call Prestashop................feeling like I've been had, that this is a bug that is there on purpose. Edited August 3, 2015 by wide-eyed (see edit history) Link to comment Share on other sites More sharing options...
papagino Posted October 22, 2015 Share Posted October 22, 2015 Have you ever found a solution to that problem? Have the same error with Paypal Payment Advanced module.... Thanks Dan Link to comment Share on other sites More sharing options...
papagino Posted October 23, 2015 Share Posted October 23, 2015 *Update* Ok , I have fixed the problem myself by applying the bug fix here: https://github.com/PrestaShop/PrestaShop-modules/pull/432/files#diff-5da7524100b2e4a68e32e136ed582c5cR423 Prestashop should really update the PayPal USA, Canada to version 1.3.10... Thanks Link to comment Share on other sites More sharing options...
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