bvaldes67 Posted August 1, 2015 Share Posted August 1, 2015 Hello I need some help. I had a prestashop on godaddy hosting. I some how deleted the whole site. I do not have abackup of the site. However I do have a backup of the Prestashop sql database. How can I restore my website using my database backup. I have many products already that is why i do not want to start all over. Please advise what would be my best route. Thanks in advance for anyones help Link to comment Share on other sites More sharing options...
Guest Posted August 1, 2015 Share Posted August 1, 2015 Talk to godaddy - they could well have backups that they could restore for you Link to comment Share on other sites More sharing options...
bvaldes67 Posted August 1, 2015 Author Share Posted August 1, 2015 Thanks. I already tried that. They were not very helpful. They said that they would have to charge me and could take several days. Thanks anyway for your suggestion. Link to comment Share on other sites More sharing options...
Guest Posted August 1, 2015 Share Posted August 1, 2015 I think that is the only way really. Pay the money and get your shop back up and running You cant re-install just from the database. But if you really wanted to try you would have to do something along these lines 1) Install prestashop again to your webspace using a new database 2) Re-install all the third party modules you may have installed 3) Copy the database tables from your backup over the "new install" database 4) now the fun begins because you will then need to upload all of your photos again The above MAY work but may not. It really depends on how many customisations you had in your old store But it could take hours and hours of your time which you should value at say £10 per hour. I am sure godaddy will not be charging you anywhere near what it could cost in your time Link to comment Share on other sites More sharing options...
Zohaib-fk Posted August 2, 2015 Share Posted August 2, 2015 (edited) Hi, What haylau is saying is right because prestashop folder is important. You have uploaded product images,custom modules installed,customization in prestashop and many more changes are written in files. So database and files both are important. Check with godaddy when someone delete folder or files it goes in thrash (Linux) or recycle bin (windows) folder.Is it possible to recover from there? PrestaShop Tutorials Videos [How to do Tasks] https://www.prestashop.com/forums/topic/907438-prestashop-tutorials-videos-how-to-do-tasks/ Edited June 26, 2021 by Zohaib-fk Post Updated (see edit history) Link to comment Share on other sites More sharing options...
bellini13 Posted August 2, 2015 Share Posted August 2, 2015 you also lose your cookie key, which is used to encrypt passwords. So without the original key, all of your customers passwords will not work, including employees in the back office. Link to comment Share on other sites More sharing options...
bvaldes67 Posted August 2, 2015 Author Share Posted August 2, 2015 (edited) Thanks everyone, but I already solved it. I lost all the pictures and I had to upload them again but I am done. I made a new install of prestashop. Then I deleted all the tables in the prestashop installation, then I imported the backed up database. I had to upload all product images individually but its working yeah. Make frequent backups of all files including MySQL database. Edited August 2, 2015 by bvaldes67 (see edit history) Link to comment Share on other sites More sharing options...
bellini13 Posted August 3, 2015 Share Posted August 3, 2015 and how did you get around the password issue? Link to comment Share on other sites More sharing options...
bvaldes67 Posted August 3, 2015 Author Share Posted August 3, 2015 I copy and pasted the key to the employee db password field then I added the new password to the end of the pasted cookie key. It was easy and it worked perfect. Link to comment Share on other sites More sharing options...
bellini13 Posted August 3, 2015 Share Posted August 3, 2015 how about for existing customers? Link to comment Share on other sites More sharing options...
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