Contact form not working on mobile phones

[LeoFish]

Hello

 

We are using prestashop 1.6.0.9, and a customer contacted us, saying that she wasn't able to use our contact form.

When trying on a desktop computer, the message was sent just fine, but when using our smartphones, iPhone 4s and S6 edge, we got an error.

 

When digging a little into the problem, I discovered that the "user_agent" field in the customer_message table was to short.

 

The length of this field is only 128, but when checking the user agent of my S6 chrome browser it is reported as this:

 

Mozilla/5.0 (Linux; Android 5.0.2; SAMSUNG SM-G925F Build/LRX22G) AppleWebKit/537.36 (KHTML, like Gecko) SamsungBrowser/3.0 Chrome/38.0.2125.102 Mobile Safari/537.36

 

It has a length of 167, so I've changed the length to 256 and now i works on both the S6 and the iPhone 4s.

 

Tomas

[tintinz]

Hey, I think i have the same problem. can you explain in more detail how you fix the problem? was ther a quarry in database or somthing in a file?

 

BR Patrik

[LeoFish]

Hello Tintinz

 

Yes the change is in the database. You have to alter the 'user_agent' field in the 'customer_message' table.

The default length is 128 just change this number to 256.

 

Regards

Tomas

[tintinz]

Thank you! Now it's working ! I did search for the Customer_massage and got 0 resolts. I have a surfix that trouble that for me.