musicmaster Posted July 23, 2015 Share Posted July 23, 2015 (edited) After an upgrade I at one moment could enter my backoffice. However, no more, and this applies to several computers from which it was attempted to login. What happens is that after entering the correct login data I see the text part of the login screen disappears but the penguin and a rectangle around it remains. So I am stuck on a page with nothing to click fill in. Does anyone have an idea how to get out of this mess? Solved: a file was missing, Edited July 23, 2015 by musicmaster (see edit history) Link to comment Share on other sites More sharing options...
mickeyboy1 Posted July 23, 2015 Share Posted July 23, 2015 Try turning on error reporting to see if that helps https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Link to comment Share on other sites More sharing options...
smedest Posted September 28, 2015 Share Posted September 28, 2015 After an upgrade I at one moment could enter my backoffice. However, no more, and this applies to several computers from which it was attempted to login. What happens is that after entering the correct login data I see the text part of the login screen disappears but the penguin and a rectangle around it remains. So I am stuck on a page with nothing to click fill in. admin.jpg Does anyone have an idea how to get out of this mess? Solved: a file was missing, I have the same issue, things I've done: check error logging files: nothing turn error messages on: nothing executed hints from this page: http://stackoverflow.com/questions/11335073/prestashop-cant-login-in-admin :nothing What is left???? Link to comment Share on other sites More sharing options...
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