Subcategories images not showing

[wimogas]

Instead of showing the image, there's a question mark... I've tried regenerating thumbnails, deleting cached data, nothing works. 

 

Anyone help?

 

Thanks,

 

Guillem

[NemoPS]

Can you inspect the images and see what the url looks like?

[wimogas]

Where are they stored? What folder in the server, I mean?

 

Thanks!

 

G 

[NemoPS]

No I mean using a web development bar, like firebug or chrome dev tools

[wimogas]

So it appears like this:

 

... "catalogue/c/19-medium_default/pencils.jpg"

 

this is wrong, right?

 

Thanks,

 

G

[NemoPS]

Hard to tell, what happens if you get the link directly into the address bar?
Also, is c/ your prestashop folder? It's really hard to tell whether it's correct or not, since we don't know your folder structure

[wimogas]

This is the full url:

 

 

http://mingproductions.com/catalogue/c/19-medium_default/pencils.jpg

 

I understand /c/ is where the images are stored... but it should be "/img/c/", because thats what my server folder structure shows?

 

This is driving me crazy!

 

Thanks for your help,

 

G

[NemoPS]

Hmm, that url seems to match the correct ones anyway. The medium_default size exists, correct? You might want to check that folder's permissions

[wimogas]

it appears in the wrong place, or maybe I'm uploading it in the wrong place:

 

It should appear here: http://mingproductions.com/catalogue/12-stationery (where the question mark is)

 

But it appears here: http://mingproductions.com/catalogue/19-pencils (see the pencil square img)

 

I'm uploading the image in the back office (categories, select subcategory, edit, add image)

[wimogas]

The solution is to hardcode-upload the images in the /img/c/ server folder with the appropriate names:

 

[id_category].jpg
[id_category]-[image_type].jpg

 

Otherwise, using the backoffice Categories>Subcategory-name>Edit>Image did not work for me.